Journal of Hospitality Marketing & Management, Volume 22, Issue 7 (2013)

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Journal of Hospitality Marketing & Management, Volume 22, Issue 7 (2013)

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Articles

Article
Experiential Value, Relationship Quality, and Customer Loyalty in Full-Service Restaurants: The Moderating Role of Gender
Naehyun (Paul) Jin, Nathaniel D. Line & Ben Goh
Pages: 679-700
Published online: 02 Jul 2013
AbstractforExperiential Value, Relationship Quality, and Customer Loyalty in Full-Service Restaurants: The Moderating Role of Gender | Full Text | References | PDF (195.8 KB)
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Article
Personality Differences and Hotel Web Design Study Using Targeted Positive and Negative Association Rule Mining
Rosanna Leung, Jia Rong, Gang Li & Rob Law
Pages: 701-727
Published online: 02 Sep 2013
AbstractforPersonality Differences and Hotel Web Design Study Using Targeted Positive and Negative Association Rule Mining | Full Text | References | PDF (216.5 KB)
  • 579 Views
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Article
Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation
Poh Theng Loo, Huey Chern Boo & Catheryn Khoo-Lattimore
Pages: 728-751
Published online: 20 Sep 2013
AbstractforProfiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation | Full Text | References | PDF (133.4 KB)
  • 1254 Views
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Article
Managing State-Owned Hotels in China: The Challenges and Remedies
Kam Hung, Hanqin Zhang, ChiFung (Kevin) Lam, Guoqiang Yang, Daixin Pang, Zhongwen Chen, Jing Li, Fuying Yang, Linquan Yan, Chenfei Wang & Yuan Deng
Pages: 752-769
Published online: 20 Sep 2013
AbstractforManaging State-Owned Hotels in China: The Challenges and Remedies | Full Text | References | PDF (110 KB)
  • 548 Views
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Article
Resource Exchanges for Agritourism Service Encounters
Hyungsuk Choo & James F. Petrick
Pages: 770-780
Published online: 05 Sep 2013
AbstractforResource Exchanges for Agritourism Service Encounters | Full Text | References | PDF (113.9 KB)
  • 265 Views
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Article
Research Note: A Content Analysis of Articles on Visiting Friends and Relatives Tourism, 1990–2010
Tom Griffin
Pages: 781-802
Published online: 02 Jul 2013
AbstractforResearch Note: A Content Analysis of Articles on Visiting Friends and Relatives Tourism, 1990–2010 | Full Text | References | PDF (150.9 KB)
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Miscellany

Retraction
Statement of Removal
Page: 803
Published online: 30 Sep 2013
CitationforStatement of Removal | Full Text | PDF (40.1 KB)
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