Journal of Hospitality Marketing & Management, Volume 29, Issue 7 (2020)

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Journal of Hospitality Marketing & Management, Volume 29, Issue 7 (2020)

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Articles

Article
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Catherine Prentice, Sergio Dominique Lopes & Xuequn Wang
Pages: 739-756
Published online: 04 Feb 2020
AbstractforThe impact of artificial intelligence and employee service quality on customer satisfaction and loyalty | Full Text | References | PDF (1.6 MB) | EPUB
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Article
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
Oscar Hengxuan Chi, Gregory Denton & Dogan Gursoy
Pages: 757-786
Published online: 11 Feb 2020
AbstractforArtificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda | Full Text | References | PDF (2 MB) | EPUB
  • 6484 Views
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Article
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty
Yoksamon Jeaheng, Amr Al-Ansi & Heesup Han
Pages: 787-811
Published online: 30 Jan 2020
AbstractforImpacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty | Full Text | References | PDF (2.1 MB) | EPUB
  • 2226 Views
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Article
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model
Jichul Jang, WooMi Jo & Jinok Susanna Kim
Pages: 812-829
Published online: 21 Feb 2020
AbstractforCan employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model | Full Text | References | PDF (1.3 MB) | EPUB
  • 2552 Views
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Article
“I’m mindfully green”: examining the determinants of guest pro-environmental behaviors (PEB) in hotels
Maria Dharmesti, Bill Merrilees & Lanita Winata
Pages: 830-847
Published online: 08 Jan 2020
Abstractfor“I’m mindfully green”: examining the determinants of guest pro-environmental behaviors (PEB) in hotels | Full Text | References | PDF (1.4 MB) | EPUB
  • 1878 Views
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Article
The impact of customer compassion on face-to-face and online complaints
Yoohee Hwang & Anna S. Mattila
Pages: 848-868
Published online: 09 Jan 2020
AbstractforThe impact of customer compassion on face-to-face and online complaints | Full Text | References | PDF (1.8 MB) | EPUB
  • 1417 Views
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Article
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Chen-Tsang Tsai, Hsuan Hsu & Chia-Chi Chen
Pages: 869-885
Published online: 03 Jan 2020
AbstractforAn examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers | Full Text | References | PDF (1.3 MB) | EPUB
  • 1571 Views
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