Journal of Hospitality Marketing & Management, Volume 30, Issue 5 (2021)

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Journal of Hospitality Marketing & Management, Volume 30, Issue 5 (2021)

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Research Article

Article
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Jongsik Yu, Junghyun Park & Sunghyup Sean Hyun
Pages: 529-548
Published online: 06 Jan 2021
AbstractforImpacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification | Full Text | References | PDF (565.8 KB) | EPUB
  • 54773 Views
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Article
Sharing economy in hospitality and tourism: a review and the future pathways
Salar Kuhzady, Hossein Olya, Anna Farmaki & Çağdaş Ertaş
Pages: 549-570
Published online: 15 Jan 2021
AbstractforSharing economy in hospitality and tourism: a review and the future pathways | Full Text | References | PDF (3.9 MB) | EPUB
  • 3917 Views
  • 27 CrossRef citations
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Article
Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions
Xuanjin Wu, Dogan Gursoy & Meng Zhang
Pages: 571-591
Published online: 25 Jan 2021
AbstractforEffects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions | Full Text | References | PDF (548.1 KB) | EPUB
  • 1605 Views
  • 5 CrossRef citations
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Article
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay
Ye Ben Haobin, Ye Huiyue, Li Peng & Lawrence Hoc Nang Fong
Pages: 592-610
Published online: 15 Jan 2021
AbstractforThe impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay | Full Text | References | PDF (704.2 KB) | EPUB
  • 2338 Views
  • 12 CrossRef citations
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Article
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Shaker Bani-Melhem, Samina Quratulain & Mohammad Ahmad Al-Hawari
Pages: 611-629
Published online: 06 Jan 2021
AbstractforDoes employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors | Full Text | References | PDF (728.4 KB) | EPUB
  • 2252 Views
  • 20 CrossRef citations
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Article
Does brand love matter to casual restaurants? A multi-group path analysis
Ye Shen, Shuyue Huang, Hwan-Suk Chris Choi & Alastair M. Morrison
Pages: 630-654
Published online: 18 Jan 2021
AbstractforDoes brand love matter to casual restaurants? A multi-group path analysis | Full Text | References | PDF (4.3 MB) | EPUB
  • 1739 Views
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