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Volume 13, Issue 2

Journal of Access Services

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Journal of Access Services, Volume 13, Issue 2 (2016)

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Journal of Access Services, Volume 13, Issue 2 (2016)

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Vol 21, 2024 Vol 20, 2023 Vol 19, 2022 Vol 18, 2021 Vol 17, 2020 Vol 16, 2019 Vol 15, 2018 Vol 14, 2017 Volume 13, 2016 Vol 12, 2015 Vol 11, 2014 Vol 10, 2013 Vol 9, 2012 Vol 8, 2010-2011 Vol 7, 2010 Vol 6, 2009 Vol 5, 2008 Vol 4, 2006-2007 Vol 3, 2005-2006 Vol 2, 2004-2005 Vol 1, 2002-2004

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Creating the Single Service Point: Current Perspectives on a Recurring Theme

Original Articles

Article

Redefining roles and responsibilities: Implementing a triage reference model at a single service point

Michael LaMagna, Sarah Hartman-Caverly & Lori Marchetti

Pages: 53-65

Published online: 08 Jun 2016

AbstractforRedefining roles and responsibilities: Implementing a triage reference model at a single service point | Full Text | References | PDF (349.4 KB)

2128 Views
13 CrossRef citations
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Article

Where did the reference desk go? Transforming staff and space to meet user needs

Brian Bunnett, Andrea Boehme, Steve Hardin, Shelley Arvin, Karen Evans, Paula Huey & Carey LaBella

Pages: 66-79

Published online: 08 Jun 2016

AbstractforWhere did the reference desk go? Transforming staff and space to meet user needs | Full Text | References | PDF (452.5 KB)

2180 Views
7 CrossRef citations
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Article

Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence

Marianne Chauvet, Vicki Bourbous & Frances Liston

Pages: 80-90

Published online: 08 Jun 2016

AbstractforService matters: Single Service Point as a collaborative and professional learning initiative for service excellence | Full Text | References | PDF (319.1 KB)

1089 Views
5 CrossRef citations
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Article

Improving the patron experience: Sterling Memorial Library's single service point

Laura Galas Sider

Pages: 91-100

Published online: 08 Jun 2016

AbstractforImproving the patron experience: Sterling Memorial Library's single service point | Full Text | References | PDF (302.9 KB)

750 Views
5 CrossRef citations
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Article

X marks the spot: Creating and managing a single service point to improve customer service and maximize resources

Mary Ann Venner & Seti Keshmiripour

Pages: 101-111

Published online: 08 Jun 2016

AbstractforX marks the spot: Creating and managing a single service point to improve customer service and maximize resources | Full Text | References | PDF (623.8 KB)

1167 Views
6 CrossRef citations
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Article

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

Joanne Oud & Peter Genzinger

Pages: 112-130

Published online: 08 Jun 2016

AbstractforAiming for service excellence: Implementing a plan for customer service quality at a blended service desk | Full Text | References | PDF (405.7 KB)

1777 Views
7 CrossRef citations
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Article

Single service points in libraries: A review

Linda Frederiksen & Brandon Wilkinson

Pages: 131-140

Published online: 08 Jun 2016

AbstractforSingle service points in libraries: A review | Full Text | References | PDF (335 KB)

1360 Views
6 CrossRef citations
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Article

How less is truly more: Merging library support services

Kendra Skellen & Alex Kyrychenko

Pages: 141-149

Published online: 08 Jun 2016

AbstractforHow less is truly more: Merging library support services | Full Text | References | PDF (442 KB)

748 Views
2 CrossRef citations
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Journal of Access Services (Vol.13, Iss.2, 2016)

Creating the Single Service Point: Current Perspectives on a Recurring Theme

Creating the Single Service Point: Current Perspectives on a Recurring Theme

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