Journal of Relationship Marketing, Volume 12, Issue 4 (2013)

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Journal of Relationship Marketing, Volume 12, Issue 4 (2013)

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Articles

Article
The Benefits of Sales Force Automation (SFA): An Empirical Examination of SFA Usage on Relationship Quality and Performance
Betsy Bugg Holloway, George D. Deitz & John D. Hansen
Pages: 223-242
Published online: 07 Dec 2013
AbstractforThe Benefits of Sales Force Automation (SFA): An Empirical Examination of SFA Usage on Relationship Quality and Performance | Full Text | References | PDF (143 KB)
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Article
An Empirical Investigation of the Correlates of Satisfaction in Public Schools
Azam Bejou
Pages: 243-260
Published online: 07 Dec 2013
AbstractforAn Empirical Investigation of the Correlates of Satisfaction in Public Schools | Full Text | References | PDF (189.2 KB)
  • 212 Views
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Article
Electronic Networks and Relationship Marketing: Qualitative Evidence From Jordanian Travel Agencies
Ghazi A. Al-Weshah, Muhammed S. Alnsour, Khalil Al-Hyari, Fwwaz Alhammad & Raed Algharabat
Pages: 261-279
Published online: 07 Dec 2013
AbstractforElectronic Networks and Relationship Marketing: Qualitative Evidence From Jordanian Travel Agencies | Full Text | References | PDF (120.6 KB)
  • 427 Views
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Article
The Importance of Trust in Procurement Practices and Its Impact on Business Performance: An Empirical Investigation From the Perspective of the Buyer–Supplier Dyad
Masimba Phillip Dahwa, Latif Al-Hakim & Eric Ng
Pages: 280-300
Published online: 07 Dec 2013
AbstractforThe Importance of Trust in Procurement Practices and Its Impact on Business Performance: An Empirical Investigation From the Perspective of the Buyer–Supplier Dyad | Full Text | References | PDF (201 KB)
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Article
Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance
Agnes K. Y. Law, Christine T. Ennew & Darryn Mitussis
Pages: 301-330
Published online: 07 Dec 2013
AbstractforAdoption of Customer Relationship Management in the Service Sector and Its Impact on Performance | Full Text | References | PDF (164.8 KB)
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Miscellaneous

Editorial
Editiorial Board EOV
Page: ebi
Published online: 07 Dec 2013
CitationforEditiorial Board EOV | Full Text | PDF (43.8 KB)
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