Journal of Quality Assurance in Hospitality & Tourism, Volume 13, Issue 4 (2012)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 13, Issue 4 (2012)

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Articles

Article
Understanding Tourists' In Situ Behavior: A Cognitive Chrono-Ethnography Study of Visitors to a Hot Spring Resort
Muneo Kitajima, Hirotsugu Tahira, Sachi Takahashi & Toshiko Midorikawa
Pages: 247-270
Published online: 15 Oct 2012
AbstractforUnderstanding Tourists' In Situ Behavior: A Cognitive Chrono-Ethnography Study of Visitors to a Hot Spring Resort | Full Text | References | PDF (1 MB)
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Article
The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers
Jeffrey A. Beck, Jaemin Cha, SeungHyun Kim & Bonnie J. Knutson
Pages: 271-285
Published online: 15 Oct 2012
AbstractforThe Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers | Full Text | References | PDF (203.3 KB)
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Article
Perceived Ethical Climate and Hotel Employee Outcomes: An Empirical Investigation in Nigeria
Osman M. Karatepe & Ifeanyi Maduabuchi Agbaim
Pages: 286-315
Published online: 15 Oct 2012
AbstractforPerceived Ethical Climate and Hotel Employee Outcomes: An Empirical Investigation in Nigeria | Full Text | References | PDF (190 KB)
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Research Note

Article
Decision-Making by Organizational Routines: The Influence of Agency and Personality Traits on Deviating from Formal Organizational Routines
Elsbeth A. de Boer & Tjeerd Zandberg
Pages: 316-325
Published online: 15 Oct 2012
AbstractforDecision-Making by Organizational Routines: The Influence of Agency and Personality Traits on Deviating from Formal Organizational Routines | Full Text | References | PDF (82.8 KB)
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Miscellany

Editorial Board EOV
Page: ebi
Published online: 15 Oct 2012
CitationforEditorial Board EOV | Full Text | PDF (47.8 KB)
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