Journal of Quality Assurance in Hospitality & Tourism, Volume 20, Issue 4 (2019)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 20, Issue 4 (2019)

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Articles

Article
Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees
Dwi Suhartanto, David Dean, Nurzuwana Sumarjan, Olivia Sri Kartika & Lina Setiawati
Pages: 387-404
Published online: 27 Dec 2018
AbstractforLeisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees | Full Text | References | PDF (1.2 MB) | EPUB
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Case Reports

Case Report
Assessment of Current Training Program and Its Effectiveness in Hotels of Bhutan
Dorji Wangchuk & Prateep Wetprasit
Pages: 405-423
Published online: 29 Nov 2018
AbstractforAssessment of Current Training Program and Its Effectiveness in Hotels of Bhutan | Full Text | References | PDF (1.4 MB) | EPUB
  • 413 Views
  • 2 CrossRef citations
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Articles

Article
Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels
Kyoung-Joo Lee, Min-Seok Yoo, Hong-Joo Lee & Su-Gyeong Kim
Pages: 424-444
Published online: 22 Nov 2018
AbstractforPredicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels | Full Text | References | PDF (1.4 MB) | EPUB
  • 359 Views
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Article
Why Do They Keep Coming Back? The Effect of Push Motives vs. Pull Motives, and Attribute Satisfaction on Repeat Visitation of Tourist Destinations
Joseph Rice & Dmitry Khanin
Pages: 445-469
Published online: 09 Feb 2019
AbstractforWhy Do They Keep Coming Back? The Effect of Push Motives vs. Pull Motives, and Attribute Satisfaction on Repeat Visitation of Tourist Destinations | Full Text | References | PDF (1.8 MB) | EPUB
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Article
What’s so Mysterious about Mystery Shoppers? Understanding the Qualifications and Selection of Mystery Shoppers
Christopher S. Dutt, Giselle Hahn, Natasa Christodoulidou & Sanjay Nadkarni
Pages: 470-490
Published online: 17 Dec 2018
AbstractforWhat’s so Mysterious about Mystery Shoppers? Understanding the Qualifications and Selection of Mystery Shoppers | Full Text | References | PDF (1.4 MB) | EPUB
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Notes

Note
Designing a Model for Competitiveness Measurement of Selected Tourism Destinations of Iran (The Model and Rankings)
Babak Boroomand, Ali Kazemi & Bahram Ranjbarian
Pages: 491-506
Published online: 20 Jan 2019
AbstractforDesigning a Model for Competitiveness Measurement of Selected Tourism Destinations of Iran (The Model and Rankings) | Full Text | References | PDF (1.2 MB) | EPUB
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