The Reference Librarian, Volume 46, Issue 95-96 (2006)

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The Reference Librarian, Volume 46, Issue 95-96 (2006)

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Preface

Introduction
Preface
Eric Novotny
Page: xxi
Published online: 20 Oct 2008
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Original Articles

Article
Introduction
Eric Novotny
Pages: 1-3
Published online: 20 Oct 2008
First Page PreviewforIntroduction | PDF (31.8 KB)
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LIBRARY CASE STUDIES AND RESEARCH RESULTS

Article
Benchmarking Librarian Performance in Chat Reference
Loree Hyde & Caleb Tucker Raymond
Pages: 5-19
Published online: 20 Oct 2008
AbstractforBenchmarking Librarian Performance in Chat Reference | PDF (91.2 KB)
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Article
Same Questions, Different Venue
An Analysis of In-Person and Online Questions
Joseph Fennewald
Pages: 21-35
Published online: 20 Oct 2008
AbstractforSame Questions, Different Venue | References | PDF (92.5 KB)
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Article
Listening to Our Users
System Migration and the Evaluation of Web-Based Library Services
Laurie Probst & Michael Pelikan
Pages: 37-51
Published online: 20 Oct 2008
AbstractforListening to Our Users | PDF (106.5 KB)
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Article
Evaluating Virtual Reference from the Users’ Perspective
Kirsti Nilsen & Catherine Sheldrick Ross
Pages: 53-79
Published online: 20 Oct 2008
AbstractforEvaluating Virtual Reference from the Users’ Perspective | PDF (138.7 KB)
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Article
Balancing Statewide and Local Digital Reference Service
Ruth Vondracek
Pages: 81-98
Published online: 20 Oct 2008
AbstractforBalancing Statewide and Local Digital Reference Service | PDF (97.4 KB)
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STANDARDSAND METHODS FOR EVALUATING VIRTUAL REFERENCE

Article
Looking at the Bigger Picture
An Integrated Approach to Evaluation of Chat Reference Services
M. Kathleen Kern
Pages: 99-112
Published online: 20 Oct 2008
AbstractforLooking at the Bigger Picture | References | PDF (92.7 KB)
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Article
Budget Planning and Performance Measures for Virtual Reference Services
Andrew Breidenbaugh
Pages: 113-124
Published online: 20 Oct 2008
AbstractforBudget Planning and Performance Measures for Virtual Reference Services | References | PDF (87.8 KB)
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Article
VET
The Virtual Evaluation Toolkit
Buffhirko
Pages: 125-148
Published online: 20 Oct 2008
AbstractforVET | References | PDF (121 KB)
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Article
Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library
Lauren Miranda Gilbert, Mengxiong Liu, Toby Matoush & Jo Bell Whitlatch
Pages: 149-172
Published online: 20 Oct 2008
AbstractforAssessing Digital Reference and Online Instructional Services in an Integrated Public/University Library | References | PDF (144.8 KB)
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Article
Costing Reference
Issues, Approaches, and Directions for Research
Melissa Gross, Charles R. McClure & R. David Lankes
Pages: 173-186
Published online: 20 Oct 2008
AbstractforCosting Reference | References | PDF (80.6 KB)
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ASSESSING LIBRARY INSTRUCTION IN AN ONLINE ENVIRONMENT

Article
Instruction in a Virtual Environment
Assessing the Needs for an Online Tutorial
Wendy Holliday, Sharolyn Ericksen, Britt Fagerheim, Rob Morrison & Flora Shrode
Pages: 187-211
Published online: 20 Oct 2008
AbstractforInstruction in a Virtual Environment | References | PDF (129.3 KB)
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Article
Virtual Reference Services and Instruction
An Assessment
Lesley M. Moyo
Pages: 213-230
Published online: 20 Oct 2008
AbstractforVirtual Reference Services and Instruction | References | PDF (93.8 KB)
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