Services Marketing Quarterly, Volume 32, Issue 3 (2011)

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Services Marketing Quarterly, Volume 32, Issue 3 (2011)

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Original Articles

Article
The Effects of a Service Provider's Messy Appearance on Customer Reactions
Iris Vilnai-Yavetz & Anat Rafaeli
Pages: 161-180
Published online: 24 Jun 2011
AbstractforThe Effects of a Service Provider's Messy Appearance on Customer Reactions | Full Text | References | PDF (362.5 KB)
  • 666 Views
  • 11 CrossRef citations
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Article
Service Marketing Productivity and Firm Profit: Evidence From U.S. Domestic Airline Companies
Jin-Woo Kim & Edmund Prater
Pages: 181-198
Published online: 24 Jun 2011
AbstractforService Marketing Productivity and Firm Profit: Evidence From U.S. Domestic Airline Companies | Full Text | References | PDF (164.5 KB)
  • 534 Views
  • 2 CrossRef citations
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Article
Job Demands, Resources, Burnout, and Coping Mechanism Relationships
Ugur Yavas & Emin Babakus
Pages: 199-209
Published online: 24 Jun 2011
AbstractforJob Demands, Resources, Burnout, and Coping Mechanism Relationships | Full Text | References | PDF (70.3 KB)
  • 640 Views
  • 8 CrossRef citations
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Article
College Students' Attitudes Toward the Act of Gambling: Influence From Consumer Socialization Agents
Mary Beth Pinto & Phylis M. Mansfield
Pages: 210-227
Published online: 24 Jun 2011
AbstractforCollege Students' Attitudes Toward the Act of Gambling: Influence From Consumer Socialization Agents | Full Text | References | PDF (97.4 KB)
  • 315 Views
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Article
An Exploratory Study of the Role of Emotional Intelligence and Self-Efficacy on Service Quality and Adherence in a Weight Loss Setting
Lan Snell & Lesley White
Pages: 228-246
Published online: 24 Jun 2011
AbstractforAn Exploratory Study of the Role of Emotional Intelligence and Self-Efficacy on Service Quality and Adherence in a Weight Loss Setting | Full Text | References | PDF (133.9 KB)
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