Services Marketing Quarterly, Volume 39, Issue 1 (2018)

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Services Marketing Quarterly, Volume 39, Issue 1 (2018)

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Original Articles

Article
Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives
Hyunju Shin, Riza Casidy & Anna S. Mattila
Pages: 1-21
Published online: 28 Nov 2017
AbstractforService Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives | Full Text | References | PDF (630.8 KB)
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Article
The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes
Joseph Lok-Man Lee, Noel Yee-Man Siu & Tracy Jun-Feng Zhang
Pages: 22-34
Published online: 29 Nov 2017
AbstractforThe Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes | Full Text | References | PDF (440.2 KB)
  • 215 Views
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Article
Applying Dramaturgy Theory in Computer Maintenance Services
Yi-Mu Chen & Ming-Yue Wang
Pages: 35-48
Published online: 28 Nov 2017
AbstractforApplying Dramaturgy Theory in Computer Maintenance Services | Full Text | References | PDF (379.8 KB)
  • 289 Views
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Article
An exploration of parental preferences for child care services in Canada
Hsin-Chen Lin & A. Jane Dunnett
Pages: 49-63
Published online: 01 Dec 2017
AbstractforAn exploration of parental preferences for child care services in Canada | Full Text | References | PDF (487.3 KB)
  • 368 Views
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Article
Hospice Informal Caregivers' Perception of a Good Death Experience: A SERVQUAL Analysis
Brian L. Matthews
Pages: 64-77
Published online: 28 Nov 2017
AbstractforHospice Informal Caregivers' Perception of a Good Death Experience: A SERVQUAL Analysis | Full Text | References | PDF (530.4 KB)
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