Services Marketing Quarterly, Volume 42, Issue 3-4 (2021)

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Services Marketing Quarterly, Volume 42, Issue 3-4 (2021)

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Research Article

Article
RETRACTED ARTICLE: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
Theuns Kotzé & Pierre Mostert
Pages: 141-159
Published online: 22 Jul 2021
AbstractforRETRACTED ARTICLE: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions | PDF (1.8 MB)
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Article
Technological Usability in Mobile Networks: Gratifications and Risks Related to Using Whatsapp
Emílio José Montero Arruda Filho & Naiara Silva Ferreira
Pages: 141-161
Published online: 14 Aug 2021
AbstractforTechnological Usability in Mobile Networks: Gratifications and Risks Related to Using Whatsapp | Full Text | References | PDF (1.1 MB) | EPUB
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Article
The Negative Impact of Deviant Imagery on Consumers’ Intentions to Visit a Tourist Destination
Philippe Duverger & Veronica L. Thomas
Pages: 162-179
Published online: 04 Aug 2021
AbstractforThe Negative Impact of Deviant Imagery on Consumers’ Intentions to Visit a Tourist Destination | Full Text | References | PDF (968.7 KB) | EPUB
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Article
The Best of Times: 30 Years of US Airline Service Quality
Dawna L. Rhoades, Blaise Waguespack & Scott C. Ambrose
Pages: 180-193
Published online: 21 Sep 2021
AbstractforThe Best of Times: 30 Years of US Airline Service Quality | Full Text | References | PDF (862.9 KB) | EPUB
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Article
Does Fandom Influence Marketing Executives’ Valuations of Sports Sponsorships? Insight from the French Soccer League
Olivier Renier, Vassilis Dalakas & Joanna Melancon
Pages: 194-207
Published online: 11 Sep 2021
AbstractforDoes Fandom Influence Marketing Executives’ Valuations of Sports Sponsorships? Insight from the French Soccer League | Full Text | References | PDF (711.5 KB) | EPUB
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Article
Taking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research
Abhishek Vashishth, Manu Prasad, Padmavathi Shenoy & Jitesh Mohnot
Pages: 208-233
Published online: 21 Sep 2021
AbstractforTaking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research | Full Text | References | PDF (1.3 MB) | EPUB
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Article
A Sales Approach to Key Account Management (KAM): Toward a Unified View of KAM Deployment and Operationalization
Reza Fazli-Salehi, Ivonne M. Torres & Miguel Ángel Zúñiga
Pages: 234-252
Published online: 20 Sep 2021
AbstractforA Sales Approach to Key Account Management (KAM): Toward a Unified View of KAM Deployment and Operationalization | Full Text | References | PDF (1 MB) | EPUB
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Retraction

Retraction
Retraction: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
Page: 253
Published online: 22 Sep 2021
CitationforRetraction: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions | Full Text | PDF (81.3 KB) | EPUB
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