International Journal of Healthcare Management, Volume 12, Issue 4 (2019)

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International Journal of Healthcare Management, Volume 12, Issue 4 (2019)

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Improving Patient Satisfaction

Article
Service quality in public and private hospitals: A comparative study on patient satisfaction
Kwame Owusu Kwateng, Rita Lumor & Florence Ofosuaa Acheampong
Pages: 251-258
Published online: 26 Oct 2017
AbstractforService quality in public and private hospitals: A comparative study on patient satisfaction | Full Text | References | PDF (775.4 KB) | EPUB
  • 580 Views
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Article
Study on patient satisfaction of outpatient department in ESI Hospitals at Ahmedabad, Vadodara, and Surat in state of Gujarat
Patel Hirenkumar Jayantkumar & Patel Nikunjkumar Dasharathbhai
Pages: 259-264
Published online: 15 Nov 2017
AbstractforStudy on patient satisfaction of outpatient department in ESI Hospitals at Ahmedabad, Vadodara, and Surat in state of Gujarat | Full Text | References | PDF (526.6 KB) | EPUB
  • 57 Views
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Article
A comparative analysis of the influences of specialized and non-specialized emotional intelligence training on patient satisfaction
Nestor Asiamah & Emelia Danquah
Pages: 265-276
Published online: 12 Jul 2019
AbstractforA comparative analysis of the influences of specialized and non-specialized emotional intelligence training on patient satisfaction | Full Text | References | PDF (1.1 MB) | EPUB
  • 167 Views
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Article
The influence of total quality management on customer satisfaction
Thi Le Ha Nguyen & Keisuke Nagase
Pages: 277-285
Published online: 30 Jul 2019
AbstractforThe influence of total quality management on customer satisfaction | Full Text | References | PDF (2 MB) | EPUB
  • 1278 Views
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Improving Hospital Performance

Article
Hospital performance management: A multi-criteria decision-making approach
Aman Tyagi & Preetvanti Singh
Pages: 286-291
Published online: 13 Jun 2017
AbstractforHospital performance management: A multi-criteria decision-making approach | Full Text | References | PDF (785.7 KB) | EPUB
  • 973 Views
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Article
Measuring hospitals performance: Applying the management approach in Nepal
Shiva Raj Adhikari & Vishnu Prasad Sapkota
Pages: 292-301
Published online: 23 Jul 2018
AbstractforMeasuring hospitals performance: Applying the management approach in Nepal | Full Text | References | PDF (1.2 MB) | EPUB
  • 189 Views
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Improving Chronic Disease Management

Article
Harnessing the power of collaborative leadership in the management of chronic health conditions
Paulchris Okpala
Pages: 302-307
Published online: 12 Dec 2017
AbstractforHarnessing the power of collaborative leadership in the management of chronic health conditions | Full Text | References | PDF (624.2 KB) | EPUB
  • 351 Views
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Article
Decision of decentralization in a healthcare service – a case of diabetes management
Vinaytosh Mishra, Cherian Samuel & S. K. Sharma
Pages: 308-313
Published online: 22 Jan 2018
AbstractforDecision of decentralization in a healthcare service – a case of diabetes management | Full Text | References | PDF (797.9 KB) | EPUB
  • 138 Views
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Article
Lean, agile and leagile healthcare management – A case of chronic care
Vinaytosh Mishra, Cherian Samuel & S. K. Sharma
Pages: 314-321
Published online: 26 Jan 2018
AbstractforLean, agile and leagile healthcare management – A case of chronic care | Full Text | References | PDF (1.1 MB) | EPUB
  • 523 Views
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Review
Management of chronic kidney disease in the Russian Federation: A critical review of prevalence and preventive programmes
K. S. Milchakov, E. M. Shilov, M. Yu. Shvetzov, V. V. Fomin, R. A. Khalfin, V. V. Madyanova, L. M. Pivina & Yu. M. Semenova
Pages: 322-326
Published online: 04 Apr 2018
AbstractforManagement of chronic kidney disease in the Russian Federation: A critical review of prevalence and preventive programmes | Full Text | References | PDF (525.9 KB) | EPUB
  • 97 Views
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Article
An empirical investigation of chronic diseases: A visualization approach to Medicare in the United States
Viju Raghupathi
Pages: 327-339
Published online: 09 May 2018
AbstractforAn empirical investigation of chronic diseases: A visualization approach to Medicare in the United States | Full Text | References | PDF (3.3 MB) | EPUB
  • 307 Views
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Improving Evaluation Methods

Article
Evaluation of healthcare service quality via Servqual scale: An application on a hospital
Mehmet Pekkaya, Öznur Pulat İmamoğlu & Hayriye Koca
Pages: 340-347
Published online: 16 Oct 2017
AbstractforEvaluation of healthcare service quality via Servqual scale: An application on a hospital | Full Text | References | PDF (854.7 KB) | EPUB
  • 1535 Views
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Article
Evaluating the implementation process of a new telerehabilitation modality in three rehabilitation settings using the normalization process theory: study protocol
Dahlia Kairy, Frédéric Messier, Diana Zidarov, Sara Ahmed, Lise Poissant, Paula W. Rushton, Claude Vincent, Brigitte Fillion & Véronique Lavoie
Pages: 348-355
Published online: 08 May 2017
AbstractforEvaluating the implementation process of a new telerehabilitation modality in three rehabilitation settings using the normalization process theory: study protocol | Full Text | References | PDF (774 KB) | EPUB
  • 267 Views
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