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The Service Industries Journal Volume 39, 2019 - Issue 13-14
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Articles

The relationship between Internet addiction and negative eWOM

网络成瘾与负面电子口碑的关系

Aviad A. IsraeliHospitality Management, College and Graduate School of Education, Health, and Human Services, School of Foundations, Leadership, and Administration, Kent State University, Kent, OH, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-7223-8734
ORCID Icon,
Seonjeong Ally LeeHospitality Management, College and Graduate School of Education, Health, and Human Services, School of Foundations, Leadership, and Administration, Kent State University, Kent, OH, USA
&
Aryn C. KarpinskiEvaluation and Measurement, College and Graduate School of Education, Health, and Human Services, School of Foundations, Leadership, and Administration, Kent State University, Kent, OH, USA
Pages 943-965 | Received 01 Sep 2017, Accepted 08 Mar 2018, Published online: 22 Mar 2018

Citations (6)

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Read on this site (2)

Wee-Kheng Tan & Wei-Hung Chen. (2022) How potential customers perceive companies’ reply to negative reviews?. The Service Industries Journal 0:0, pages 1-29.
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Seonjeong Ally, Aryn C. Karpinski & Aviad A. Israeli. (2020) Customer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers’ online complaint behaviour. Research in Hospitality Management 10:2, pages 97-105.
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Articles from other publishers (4)

Hsiu-Li Liao, Zhen-Yu Huang & Su-Houn Liu. (2021) The Effects of Negative Online Reviews on Consumer Perception, Attitude and Purchase Intention: Experimental Investigation of the Amount, Quality, and Presentation Order of eWOM. ACM Transactions on Asian and Low-Resource Language Information Processing 20:3, pages 1-21.
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Fatih ŞAHİN & Mehmet Ozan KARAHAN. (2021) Akış Deneyiminin Mobil Oyun Bağımlılığı ve Keşifsel Davranış Üzerindeki Etkisi: Ağızdan Ağıza Pazarlama Kapsamında Bir İncelenmeThe Effect of Flow Experience on Mobile Game Addiction and Exploratory Behavior: A Study in the Context of Word-of-Mouth Marketing. MANAS Sosyal Araştırmalar Dergisi 10:2, pages 1314-1331.
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Jiseon Ahn. (2019) Consideration of rosy- and blue-side attachment with integrated resort brands. Journal of Destination Marketing & Management 13, pages 1-9.
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Aviad A. Israeli, Seonjeong Ally Lee & Edward C. BoldenIIIIII. (2019) The impact of escalating service failures and internet addiction behavior on young and older customers' negative eWOM. Journal of Hospitality and Tourism Management 39, pages 150-157.
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