What happened? GPs’ perceptions of consultation outcomes and a comparison with the experiences of their patients

Figures & data

Table I. GPs' perceptions of consultation outcomes.

	n	Yes %	No %	Don't know %
1 I believe the patient will get cured or relieved	243	51.9	26.3	21.8
2 I think the patient was reassured	248	74.2	8.5	17.3
3 I think the patient understands more about his illness/ situation	248	72.4	15.7	14.9
4 I think the patient will be able to cope better with his illness or situation	249	74.7	7.6	17.7
5 The patient got a check-up	242	71.9	24.8	3.3
6 I think the patient was satisfied	249	90.4	2.0	7.6
7 The patient–doctor relation was strengthened	249	69.5	8.8	21.7
8 I discovered a need to change routines at the clinic	248	1.6	93.5	4.8
9 I was satisfied with the consultation	249	96.0	2.4	1.6

Table II. Patients, perceptions of consultation outcomes.

	n	Yes %	No %	Don't know %
1 My disease/illness will get cured or better due to the consultation	242	60.7	4.6	34.7
2 I feel reassured due to the consultation	237	88.2	5.9	5.9
3 I feel confirmed due to the consultation	241	94.2	2.1	3.7
4 I have understood more about my disease/illness due to the consultation	239	74.5	12.6	13
5 I have changed my view of myself and my way of functioning due to the consultation	238	48.7	29.8	21.4
6 I am satisfied with the consultation	243	91.4	3.3	5.3

Table III. Concordant and discordant answers when GP and patient answered similar questions after the same consultation.

		Concordant answers			Discordant answers		Iv
	n	Both yes	Both no	Both uncertain	Dr yes pat no/uncertain	Dr no/uncertain pat yes
Patient satisfaction	242	201	2	1	17	20	203/242 = 0.84
Satisfaction	242	213	1	1	19	8	215/242 = 0.89
Reassurance	235	155	3	3	18	52	161/235 = 0.69
Understanding	237	131	9	6	34	45	146/237 = 0.62
Cure/symptom relief	236	89	6	25	34	56	120/236 = 0.51