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Community & Junior College Libraries Volume 23, 2017 - Issue 1-2
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Case Report

Library-ITS Partnership: A Case Study

Martin HouseCentral Piedmont Community College, Charlotte, North Carolina, USACorrespondence[email protected]
&
Emily LeachmanCentral Piedmont Community College, Charlotte, North Carolina, USA
Pages 3-11 | Published online: 07 Feb 2019
 
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Abstract

This case study details the lessons learned and successful partnership between the Library and the Information Technology Services Departments at Central Piedmont Community College. The two joined forces to create a unified service desk where Information Technology Services Department (ITS) and Library employees worked side-by-side to offer a new kind of patron service. Practical advice and suggestions are provided to those who are interested in repeating the success of the detailed partnership.

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