687
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Community stakeholders’ online engagement in infrastructure projects: a theory-testing single-case study

ORCID Icon &
Received 05 Jul 2023, Accepted 28 Feb 2024, Published online: 15 Mar 2024

References

  • Aaltonen, K., and Kujala, J., 2010. A project lifecycle perspective on stakeholder influence strategies in global projects. Scandinavian journal of management, 26 (4), 381–397.
  • Aaltonen, K., et al., 2015. Stakeholder dynamics during the project front-end: the case of nuclear waste repository projects. Project management journal, 46 (6), 15–41.
  • Alin, P., Iorio, J., and Taylor, J.E., 2013. Digital boundary objects as negotiation facilitators: Spanning boundaries in virtual engineering project networks. Project management journal, 44 (3), 48–63.
  • Ashley, C., and Tuten, T., 2015. Creative strategies in social media marketing: an exploratory study of branded social content and consumer engagement. Psychology & marketing, 32 (1), 15–27.
  • Bebbington, J., et al., 2007. Theorizing engagement: the potential of a critical dialogic approach. Accounting, auditing and accountability journal, 20 (3), 356–381.
  • Bonsón, E., and Ratkai, M., 2013. A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online information review, 37 (5), 787–803.
  • Bonsón, E., Royo, S., and Ratkai, M., 2015. Citizens’ engagement on local governments’ facebook sites. an empirical analysis: the impact of different media and content types in western europe. Government information quarterly, 32 (1), 52–62.
  • Braun, V., and Clarke, V., 2006. Using thematic analysis in psychology. Qualitative research in psychology, 3 (2), 77–101.
  • Brodie, R.J., et al., 2019. Actor engagement in networks: defining the conceptual domain. Journal of service research, 22 (2), 173–188.
  • Brodie, R.J., et al., 2011. Customer engagement: conceptual domain, fundamental propositions, and implications for research. Journal of service research, 14 (3), 252–271.
  • Brodie, R.J., et al., 2013. Consumer engagement in a virtual brand community: an exploratory analysis. Journal of business research, 66 (1), 105–114.
  • Brown, J., 2009. Democracy, sustainability and dialogic accounting technologies: taking pluralism seriously. Critical perspectives on accounting, 20 (3), 313–342.
  • Chinyio, E.A., and Akintoye, A., 2008. Practical approaches for engaging stakeholders: findings from the UK. Construction management and economics, 26 (6), 591–599.
  • Chow, V., and Leiringer, R., 2020. The practice of public engagement on projects: from managing external stakeholders to facilitating active contributors. Project management journal, 51 (1), 24–37.
  • Chow, V., and Leiringer, R., 2021. Public engagement events and the management of external stakeholders: artifacts as boundary objects or tools of discipline and control? Project management journal, 52 (1), 61–74.
  • Cvijikj, I.P., and Michahelles, F., 2013. Online engagement factors on Facebook brand pages. Social network analysis and mining, 3 (4), 843–861.
  • Daft, R.L., and Lengel, R.H., 1986. Organizational information requirements, media richness and structural design. Management science, 32 (5), 554–571.
  • Denny-Smith, G., Williams, M., and Loosemore, M., 2020. Assessing the impact of social procurement policies for Indigenous people. Construction management and economics, 38 (12), 1139–1157.
  • Derakhshan, R., Mancini, M., and Turner, J.R., 2019. Community’s evaluation of organizational legitimacy: Formation and reconsideration. International journal of project management, 37 (1), 73–86.
  • Derakhshan, R., and Turner, R., 2022. Understanding stakeholder experience through the stakeholder journey. Project leadership and society, 3, 100063.
  • Dholakia, U.M., Bagozzi, R.P., and Pearo, L.K., 2004. A social influence model of consumer participation in network- and small-group-based virtual communities. International journal of research in marketing, 21 (3), 241–263.
  • Di Maddaloni, F., and Davis, K., 2017. The influence of local community stakeholders in megaprojects: Rethinking their inclusiveness to improve project performance. International journal of project management, 35 (8), 1537–1556.
  • Di Maddaloni, F., and Davis, K., 2018. Project manager’s perception of the local communities’ stakeholder in megaprojects. An empirical investigation in the UK. International journal of project management, 36 (3), 542–565.
  • Dolan, R., et al., 2016. Social media engagement behaviour: a uses and gratifications perspective. Journal of strategic marketing, 24 (3–4), 261–277.
  • Dolan, R., et al., 2019. Social media engagement behavior social media content. European journal of marketing, 53 (10), 2213–2243.
  • van Doorn, J., et al., 2010. Customer Engagement Behavior: Theoretical Foundations and Research Directions. Journal of service research, 13 (3), 253–266.
  • Eighmey, J., and McCord, L., 1998. Adding value in the information age: uses and gratifications of sites on the world wide web. Journal of business research, 41 (3), 187–194.
  • Eskerod, P., and Ang, K., 2017. Stakeholder value constructs in megaprojects: a long-term assessment case study. Project management journal, 48 (6), 60–75.
  • Eskerod, P., and Huemann, M., 2014. Managing for stakeholders. In: R. Turner, ed. Gower handbook of project management. Aldershot, England: Gower, 217–232.
  • Eskerod, P., Huemann, M., and Ringhofer, C., 2015. Stakeholder inclusiveness: enriching project management with general stakeholder theory. Project management journal, 46 (6), 42–53.
  • Etter, M., Ravasi, D., and Colleoni, E., 2019. Social media and the formation of organizational reputation. Academy of management review, 44 (1), 28–52.
  • Flyvbjerg, B., 2014. What you should know about megaprojects and why: an overview. Project management journal, 45 (2), 6–19.
  • Freeman, R.E., Kujala, J., and Sachs, S., eds., 2017. Stakeholder engagement: Clinical research cases. Cham: Springer International Publishing.
  • Frooman, J., 1999. Stakeholder influence strategies. The academy of management review, 24 (2), 191–205.
  • Füller, J., 2006. Why consumers engage in virtual new product developments initiated by producers. Advances in consumer research, 33, 639–646.
  • Gil, N., 2022. Megaprojects: a meandering journey towards a theory of purpose, value creation and value distribution. Construction management and economics, 40 (7–8), 562–584.
  • Gil, N.A., 2023. Cracking the megaproject puzzle: a stakeholder perspective? International journal of project management, 41 (3), 102455.
  • Gil, N.A., and Fu, Y., 2022. Megaproject performance, value creation, and value distribution: an organizational governance perspective. Academy of management discoveries, 8 (2), 224–251.
  • Gond, J.P., et al., 2016. To frack or not to frack? the interaction of justification and power in a sustainability controversy. Journal of management studies, 53 (3), 330–363.
  • Greenwood, M., 2007. Stakeholder engagement: Beyond the myth of corporate responsibility. Journal of business ethics, 74 (4), 315–327.
  • Grellhesl, M., and Punyanunt-Carter, N.M., 2012. Using the uses and gratifications theory to understand gratifications sought through text messaging practices of male and female undergraduate students. Computers in human behavior, 28 (6), 2175–2181.
  • Hietajärvi, A.M., and Aaltonen, K., 2018. The formation of a collaborative project identity in an infrastructure alliance project. Construction management and economics, 36 (1), 1–21.
  • Hughes, D.J., et al., 2012. A tale of two sites: Twitter vs. Facebook and the personality predictors of social media usage. Computers in human behavior, 28 (2), 561–569.
  • Jahn, B., and Kunz, W., 2012. How to transform consumers into fans of your brand. Journal of service management, 23 (3), 344–361.
  • Kaptein, M., and Van Tulder, R., 2003. Toward EFFECTIVE STAKEHOLDER DIALOGUe. Business and society review, 108 (2), 203–224.
  • Katz, B.Y.E., and Foulkes, D., 1962. On the use of the mass media as ‘escape’: clarification of a concept. Public opinion quarterly, 26 (3), 377–388.
  • Katz, E., Blumler, J.G., and Gurevitch, M., 1973. Uses and gratifications research. Public opinion quarterly, 37 (4), 509–523.
  • Ketokivi, M., and Choi, T., 2014. Renaissance of case research as a scientific method. Journal of operations management, 32 (5), 232–240.
  • Kietzmann, J.H., et al., 2011. Social media? Get serious! Understanding the functional building blocks of social media. Business horizons, 54 (3), 241–251.
  • Klein, P.G., et al., 2019. Organizational governance adaptation: Who is in, who is out, and who gets what. Academy of management review, 44 (1), 6–27.
  • Kleinaltenkamp, M., et al., 2019. Collective engagement in organizational settings. Industrial marketing management, 80, 11–23.
  • Kujala, J., and Sachs, S., 2019. The practice of stakeholder engagement. In: J.S. Harrison, J.B. Barney, R.E. Freeman, and R.A. Phillips, eds. The Cambridge handbook of stakeholder theory. Cambridge: Cambridge University Press, 227–241.
  • Lee, D., Hosanagar, K., and Nair, H.S., 2018. Advertising content and consumer engagement on social media: Evidence from Facebook. Management science, 64 (11), 5105–5131.
  • Lehtimaki, H., and Kujala, J., 2017. Framing dynamically changing firm–stakeholder relationships in an international dispute over a foreign investment: a discursive analysis approach. Business and society, 56 (3), 487–523.
  • Lehtinen, J., and Aaltonen, K., 2020. Organizing external stakeholder engagement in inter-organizational projects: Opening the black box. International journal of project management, 38 (2), 85–98.
  • Lehtinen, J., and Aaltonen, K., 2022. Project organizations’ roles in using social media for external stakeholder engagement: Implications on value creation and distribution. In: J. Ninan, ed. Social media for project management. Boca Raton: Taylor and Francis Group (CRC Press), 137–162.
  • Lehtinen, J., Aaltonen, K., and Rajala, R., 2019. Stakeholder management in complex product systems: Practices and rationales for engagement and disengagement. Industrial marketing management, 79, 58–70.
  • Lehtinen, J., Peltokorpi, A., and Artto, K., 2019. Megaprojects as organizational platforms and technology platforms for value creation. International journal of project management, 37 (1), 43–58.
  • Lim, W.M., et al., 2022. Past, present, and future of customer engagement. Journal of business research, 140, 439–458.
  • Lin, K., and Lu, H., 2011. Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in human behavior, 27 (3), 1152–1161.
  • Liu, B., et al., 2018. Why do individuals engage in collective actions against major construction projects?—An empirical analysis based on Chinese data. International journal of project management, 36 (4), 612–626.
  • Lobo, S., and Abid, A.F., 2020. The role of social media in intrastakeholder strategies to influence decision making in a UK Infrastructure Megaproject: Crossrail 2. Project management journal, 51 (1), 96–119.
  • Loosemore, M., and Lim, B.T.H., 2017. Linking corporate social responsibility and organizational performance in the construction industry. Construction management and economics, 35 (3), 90–105.
  • Lovejoy, K., Waters, R.D., and Saxton, G.D., 2012. Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public relations review, 38 (2), 313–318.
  • Luyet, V., et al., 2012. A framework to implement Stakeholder participation in environmental projects. Journal of environmental management, 111, 213–219.
  • Maddaloni, F.D., and Sabini, L., 2022. Very important, yet very neglected: Where do local communities stand when examining social sustainability in major construction projects? International journal of project management, 40 (7), 778–797.
  • Malthouse, E.C., et al., 2013. Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House. Journal of interactive marketing, 27 (4), 270–280.
  • Manetti, G., and Bellucci, M., 2016. The use of social media for engaging stakeholders in sustainability reporting. Accounting, auditing & accountability journal, 29 (6), 985–1011.
  • Manetti, G., Bellucci, M., and Bagnoli, L., 2017. Stakeholder engagement and public information through social media: a study of Canadian and American Public Transportation Agencies. American review of public administration, 47 (8), 991–1009.
  • Mathur, V.N., Price, A.D.F., and Austin, S., 2008. Conceptualizing stakeholder engagement in the context of sustainability and its assessment. Construction management and economics, 26 (6), 601–609.
  • McGahan, A.M., 2020. Where does an organization’s responsibility end?: Identifying the boundaries on stakeholder claims. Academy of management discoveries, 6 (1), 8–11.
  • McGahan, A.M., 2021. Integrating insights from the resource-based view of the firm into the new stakeholder theory. Journal of management, 47 (7), 1734–1756.
  • McGahan, A. M., 2023. The new stakeholder theory on organizational purpose. Strategy Science, 8(2), 245–255.
  • Mitchell, R., Agle, B., and Wood, D., 1997. Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Academy of management review, 22 (4), 853–886.
  • Muntinga, D.G., Moorman, M., and Smit, E.G., 2011. Introducing COBRAs: Exploring motivations for brand-related social media use. International journal of advertising, 30 (1), 13–46.
  • Nguyen, T.H.D., Chileshe, N., and Rameezdeen, R., 2018. External stakeholder strategic actions in construction projects: a Vietnamese study. Construction management and economics, 36 (8), 443–458.
  • Nguyen, T.H.D., et al., 2019. External stakeholder strategic actions in projects: A multi-case study. International journal of project management, 37 (1), 176–191.
  • Ninan, J., 2020. Online naturalistic inquiry in project management research: Directions for research. Project leadership and society, 1, 100002.
  • Ninan, J., Clegg, S., and Mahalingam, A., 2019. Branding and governmentality for infrastructure megaprojects: The role of social media. International journal of project management, 37 (1), 59–72.
  • Ninan, J., Mahalingam, A., and Clegg, S., 2019. External stakeholder management strategies and resources in megaprojects: an organizational power perspective. Project management journal, 50 (6), 625–640.
  • Ninan, J., et al., 2020. ICT for external stakeholder management: sociomateriality from a power perspective. Construction management and economics, 38 (9), 840–855.
  • Ninan, J., and Sergeeva, N., 2022. Mobilizing megaproject narratives for external stakeholders: a study of narrative instruments and processes. Project management journal, 2022, 1–21.
  • Olander, S., 2007. Stakeholder impact analysis in construction project management. Construction management and economics, 25 (3), 277–287.
  • Osokin, N., 2019. User engagement and gratifications of NSO supporters on Facebook Evidence from European football. International journal of sports marketing and sponsorship, 20 (1), 61–80.
  • Palmgreen, P., and Rayburn, J.D., 1979. Uses and gratifications and exposure to public television: A discrepancy approach. Communication research, 6 (2), 155–179.
  • Pascale, F., et al., 2020. Rationales and practices for dynamic stakeholder engagement and disengagement. Evidence from dementia-friendly health and social care environments. Construction management and economics, 38 (7), 623–639.
  • Passetti, E., et al., 2019. When democratic principles are not enough: tensions and temporalities of dialogic stakeholder engagement. Journal of business ethics, 155 (1), 173–190.
  • Ram, J., and Titarenko, R., 2022. Using social media in project management: behavioral, cognitive, and environmental challenges. Project management journal, 53 (3), 236–256.
  • Robinson, O.C., 2014. Sampling in interview-based qualitative research: a theoretical and practical guide. Qualitative research in psychology, 11 (1), 25–41.
  • Rönkkö, M., et al., 2021. Eight simple guidelines for improved understanding of transformations and nonlinear effects. Organizational research methods, 2021, 1–40.
  • Rowley, T., and Moldoveanu, M., 2003. When will stakeholder groups act ? An interest- and identity-based model of stakeholder group mobilization. Academy of management review, 28 (2), 204–219.
  • Ruggiero, T.E., 2000. Uses and gratifications theory in the 21st Century. Mass communication and society, 3 (1), 3–37.
  • Sabate, F., et al., 2014. Factors influencing popularity of branded content in Facebook fan pages. European management journal, 32 (6), 1001–1011.
  • Schivinski, B., Christodoulides, G., and Dabrowski, D., 2016. Measuring consumers’ engagement with brand-related social-media content: development and validation of a scale that identifies levels of social-media engagement with brands. Journal of advertising research, 56 (1), 64–80.
  • Siggelkow, N., 2007. Persuasion with case studies. Academy of management journal, 50 (1), 20–24.
  • Smock, A.D., et al., 2011. Facebook as a toolkit: A uses and gratification approach to unbundling feature use. Computers in human behavior, 27 (6), 2322–2329.
  • Snelson, C.L., 2016. Qualitative and mixed methods social media research. International journal of qualitative methods, 15 (1), 160940691562457.
  • Spence, L.J., and Rinaldi, L., 2014. Governmentality in accounting and accountability: A case study of embedding sustainability in a supply chain. Accounting, organizations and society, 39 (6), 433–452.
  • Stafford, T.F., Stafford, M.R., and Schkade, L.L., 2004. Determining uses and gratifications for the internet. Decision sciences, 35 (2), 259–288.
  • Storbacka, K., et al., 2016. Actor engagement as a microfoundation for value co-creation. Journal of business research, 69 (8), 3008–3017.
  • Storvang, P., and Clarke, A.H., 2014. How to create a space for stakeholders’ involvement in construction. Construction management and economics, 32 (12), 1166–1182.
  • Swani, K., et al., 2017. What messages to post? Evaluating the popularity of social media communications in business versus consumer markets. Industrial marketing management, 62, 77–87.
  • Toukola, S., and Ahola, T., 2022. Digital tools for stakeholder participation in urban development projects. Project leadership and society, 2022, 100053.
  • Trunfio, M., and Rossi, S., 2021. Conceptualising and measuring social media engagement: A systematic literature review. Italian journal of marketing, 2021 (3), 267–292.
  • Turkulainen, V., Aaltonen, K., and Lohikoski, P., 2015. Managing project stakeholder communication: The Qstock Festival Case. Project management journal, 46 (6), 74–91.
  • Unterhitzenberger, C., et al., 2020. The stakeholder challenge: dealing with challenging situations involving stakeholders. Production planning & control, 32 (11), 926–941.
  • Viglia, G., Pera, R., and Bigné, E., 2018. The determinants of stakeholder engagement in digital platforms. Journal of business research, 89, 404–410.
  • Vinnari, E., and Dillard, J., 2016. (ANT)agonistics: Pluralistic politicization of, and by, accounting and its technologies. Critical perspectives on accounting, 39, 25–44.
  • de Vries, L., Gensler, S., and Leeflang, P.S.H., 2012. Popularity of brand posts on brand fan pages: an investigation of the effects of social media marketing. Journal of interactive marketing, 26, 83–91.
  • Vuorinen, L., and Martinsuo, M., 2019. Value-oriented stakeholder influence on infrastructure projects. International journal of project management, 37 (5), 750–766.
  • Williams, N.L., Ferdinand, N., and Pasian, B., 2015. Online stakeholder interactions in the early stage of a Megaproject. Project management journal, 46 (6), 92–110.
  • Wooldridge, J. M., 2015. Introductory econometrics: A modern approach. Scarborough, ON, Canada: Nelson Education.
  • Wu, J.-H., Wang, S.-C., and Tsai, H.-H., 2010. Falling in love with online games: The uses and gratifications perspective. Computers in human behavior, 26 (6), 1862–1871.
  • Yin, R., 2015. Case study research: design and methods. Thousand Oaks: Sage Publications.