11,221
Views
21
CrossRef citations to date
0
Altmetric
Research Articles

The roles of healthcare professionals in diabetes care: a qualitative study in Norwegian general practice

ORCID Icon, , , &
Pages 12-23 | Received 17 Apr 2019, Accepted 26 Nov 2019, Published online: 21 Jan 2020

References

  • Time to deliver. Report of the WHO independent high-level commission on noncommunicable diseases. Geneva, Switzerland: World Health Organization; 2018.
  • Matthys E, Remmen R, Van Bogaert P. An overview of systematic reviews on the collaboration between physicians and nurses and the impact on patient outcomes: what can we learn in primary care? BMC Fam Pract. 2017;18(1):110.
  • Schottenfeld LP, Peikes D, Ricciardi R, et al. Creating patient-centered team-based primary care. Rockville, MD: Agency for Healthcare Research and Quality; 2016.
  • Bodenheimer T, Ghorob A, Willard-Grace R, et al. The 10 building blocks of high-performing primary care. Ann Fam Med. 2014;12(2):166–171.
  • Samuelson M, Tedeschi P, Aarendonk D, et al. Improving interprofessional collaboration in primary care: position paper of the European Forum for Primary Care. Qual Prim Care. 2012;20(4):303–312.
  • McInnes S, Peters K, Bonney A, et al. Understanding collaboration in general practice: a qualitative study. Fam Pract. 2017;34(5):621–626.
  • Imison C, Castle-Clarke S, Watson R. Reshaping the workforce to deliver the care patients need. London, UK: Nuffield Trust London; 2016.
  • Altschuler J, Margolius D, Bodenheimer T, et al. Estimating a reasonable patient panel size for primary care physicians with team-based task delegation. Ann Fam Med. 2012;10(5):396–400.
  • Shipman SA, Sinsky CA. Expanding primary care capacity by reducing waste and improving the efficiency of care. Health Aff (Millwood). 2013;32(11):1990–1997.
  • Green LV, Savin S, Lu Y. Primary care physician shortages could be eliminated through use of teams, nonphysicians, and electronic communication. Health Aff (Millwood). 2013;32(1):11–19.
  • D'Amour D, Goulet L, Labadie J-F, et al. A model and typology of collaboration between professionals in healthcare organizations. BMC Health Serv Res. 2008;8:188.
  •  Meld. St. (White Paper) Nb. 26. The primary health and care services of tomorrow – localised and integrated. Report to the Storting. In: Services TMoHaC, editor. 2014–2015. https://www.regjeringen.no/contentassets/d30685b2829b41bf99edf3e3a7e95d97/en-gb/pdfs/stm201420150026000engpdfs.pdf
  • Reeves S, Pelone F, Harrison R, et al. Interprofessional collaboration to improve professional practice and healthcare outcomes. Cochrane Database Syst Rev. 2017;6:Cd000072.
  • Health Care Homes. Care team handbook. Australian Government. Department of Health; 2018 [Accessed 2019 Mar 21]. Available from http://www.health.gov.au/internet/main/publishing.nsf/Content/health-care-homes-cp/$File/HCH-Care-Team-Handbook-Dec-2018.pdf
  • Wagner EH, Flinter M, Hsu C, et al. Effective team-based primary care: observations from innovative practices. BMC Fam Pract. 2017;18(1):13.
  • Gittell JH, Godfrey M, Thistlethwaite J. Interprofessional collaborative practice and relational coordination: improving healthcare through relationships. J Interprof Care. 2013;27(3):210–213.
  • Barrow M, McKimm J, Gasquoine S, et al. Collaborating in healthcare delivery: exploring conceptual differences at the “bedside”. J Interprof Care. 2015;29(2):119–124.
  • Perreault K, Careau E. Interprofessional collaboration: one or multiple realities? J Interprof Care. 2012;26(4):256–258.
  • Ferlie E, Fitzgerald L, Wood M, et al. The nonspread of innovations: the mediating role of professionals. AMJ. 2005;48(1):117–134.
  • Zwarenstein M, Goldman J, Reeves S. Interprofessional collaboration: effects of practice-based interventions on professional practice and healthcare outcomes. Cochrane Database Syst Rev. 2009 Jul 8;(3):CD000072. doi: 10.1002/14651858.CD000072.pub2.
  • Miller CJ, Kim B, Silverman A, et al. A systematic review of team-building interventions in non-acute healthcare settings. BMC Health Serv Res. 2018;18(1):146–146.
  • Brelin P. Presentation at the annual general practice conference. Oslo: the Norwegian Association for family medicine. Norsk tittel: Norsk forening for allmennmedisin; 2017.
  •  General practice statistics Oslo, Norway: The Norwegian Directorate of Helath; 2017 [cited 2018 Mar 12]. Available from: https://helsedirektoratet.no/statistikk-og-analyse/fastlegestatistikk#fastlegestatistikk-2017.
  • Freund T, Everett C, Griffiths P, et al. Skill mix, roles and remuneration in the primary care workforce: who are the healthcare professionals in the primary care teams across the world? Int J Nurs Stud. 2015;52(3):727–743.
  • Pearce C, Phillips C, Hall S, et al. Following the funding trail: financing, nurses and teamwork in Australian general practice. BMC Health Serv Res. 2011;11(1):38–38.
  • Riisgaard H, Nexøe J. Successful task delegation in general practice – a way to maintain primary health care in the future. Scand J Prim Health Care. 2017;35(2):111–112.
  • Clinical Guidelines for Diabetes. The Norwegian Directorate of Health, Oslo, Norway; 2016 https://www.helsedirektoratet.no/retningslinjer/diabetes [in Norwegian]
  • Shojania KG, Ranji SR, McDonald KM, et al. Effects of quality improvement strategies for type 2 diabetes on glycemic control: a meta-regression analysis. JAMA. 2006;296(4):427–440.
  • Sørensen M, Stenberg U, Garnweidner-Holme L. A scoping review of facilitators of multi-professional collaboration in primary care. Int J Integr Care. 2018;18(3):13.
  • Sheehan D, Robertson L, Ormond T. Comparison of language used and patterns of communication in interprofessional and multidisciplinary teams. J Interprof Care. 2007;21(1):17–30.
  • Chamberlain-Salaun J, Mills J, Usher K. Terminology used to describe health care teams: an integrative review of the literature. J Multidiscip Healthc. 2013;6:65–74.
  • Pruitt SD, Epping-Jordan JE. Preparing the 21st century global healthcare workforce. BMJ. 2005;330(7492):637–639.
  • Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006;3(2):77–101.
  • Starfield B. Is patient-centered care the same as person-focused care? Perm J. 2011;15(2):63–69.
  • Ekman I, Swedberg K, Taft C, et al. Person-centered care–ready for prime time. Eur J Cardiovasc Nurs. 2011;10(4):248–251.
  • Jennifer F, Eimear M-C. Demonstrating rigor using thematic analysis: a hybrid approach of inductive and deductive coding and theme development. Int J Qual Methods. 2006;5(1):80–92.
  • den Engelsen C, Soedamah-Muthu SS, Oosterheert NJA, et al. Improved care of type 2 diabetes patients as a result of the introduction of a practice nurse: 2003–2007. Prim Care Diabetes. 2009;3(3):165–171.
  • Juul L, Maindal HT, Frydenberg M, et al. Quality of type 2 diabetes management in general practice is associated with involvement of general practice nurses. Prim Care Diabetes. 2012;6(3):221–228.
  • Laurant M, van der Biezen M, Wijers N, et al. Nurses as substitutes for doctors in primary care. Cochrane Database Syst Rev. 2018;7:CD001271
  • Barratt J, Thomas N. Nurse practitioner consultations in primary health care: patient, carer, and nurse practitioner qualitative interpretations of communication processes. Prim Health Care Res Dev. 2018 Oct 31:1-9. doi: 10.1017/S1463423618000798. [Epub ahead of print].
  • Coulter A, Oldham J. Person-centred care: what is it and how do we get there? Future Hosp J. 2016;3(2):114–116.
  • Døssing A. Sygeplejersker som “organisatorisk lim” i sundhedsvaesnet: Interorganisatoriske, professionelle og feminine perspektiver Aalborg Universitet. Det Samfundsvidenskabelige Fakultet: Aalborg Universitetsforlag; 2018. [PhD thesis].
  • Kennedy N, Armstrong C, Woodward O, et al. Primary care team working in Ireland: a qualitative exploration of team members' experiences in a new primary care service. Health Soc Care Community. 2015;23(4):362–370.
  • Xyrichis A, Lowton K. What fosters or prevents interprofessional teamworking in primary and community care? A literature review. Int J Nurs Stud. 2008;45(1):140–153.
  • Smith-Carrier T, Neysmith S. Analyzing the interprofessional working of a home-based primary care team. Can J Aging. 2014;33(3):271–284.
  • van Dongen JJJ, van Bokhoven MA, Daniëls R, et al. Interprofessional primary care team meetings: a qualitative approach comparing observations with personal opinions. FAMPRJ. 2017;34(1):98–106.
  • Frenk J, Chen L, Bhutta ZA, et al. Health professionals for a new century: transforming education to strengthen health systems in an interdependent world. Lancet. 2010;376(9756):1923–1958.
  • Pimouguet C, Le Goff M, Thiebaut R, et al. Effectiveness of disease-management programs for improving diabetes care: a meta-analysis. CMAJ. 2011;183(2):E115–27.
  • Boyd CM, Boult C, Shadmi E, et al. Guided care for multimorbid older adults. Gerontologist. 2007;47(5):697–704.
  • Sims S, Hewitt G, Harris R. Evidence of collaboration, pooling of resources, learning and role blurring in interprofessional healthcare teams: a realist synthesis. J Interprof Care. 2015;29(1):20–25.
  • Susan M, Kath P, Andrew B, et al. A qualitative study of collaboration in general practice: understanding the general practice nurse's role. J Clin Nurs. 2017;26(13–14):1960–1968.
  • Schepman S, Hansen J, de Putter ID, et al. The common characteristics and outcomes of multidisciplinary collaboration in primary health care: a systematic literature review. Int J Integr Care. 2015;15(2):e027–e027.
  •  Care Coordination Rockville, MD: Agency for Healthcare Research and Quality; 2018 [cited 2019 Sep 9.]. Available from: https://www.ahrq.gov/ncepcr/care/coordination.html
  • Boon H, Verhoef M, O'Hara D, et al. From parallel practice to integrative health care: a conceptual framework [journal article. BMC Health Serv Res. 2004;4(1):15.
  • Nutting PA, Crabtree BF, Miller WL, et al. Journey to the patient-centered medical home: a qualitative analysis of the experiences of practices in the National Demonstration Project. Ann Fam Med. 2010;8(Suppl_1):S45–S56.
  • Xyrichis A, Ream E. Teamwork: a concept analysis. J Adv Nurs. 2008;61(2):232–241.
  • Supper I, Catala O, Lustman M, et al. Interprofessional collaboration in primary health care: a review of facilitators and barriers perceived by involved actors. J Public Health (Oxf). 2015;37(4):716–727.
  • Drincic A, Pfeffer E, Luo J, et al. The effect of diabetes case management and Diabetes Resource Nurse program on readmissions of patients with diabetes mellitus. J Clin Transl Endocrinol. 2017;8:29–34.
  • Stuckey HL, Dellasega C, Graber NJ, et al. Diabetes nurse case management and motivational interviewing for change (DYNAMIC): study design and baseline characteristics in the Chronic Care Model for type 2 diabetes. Contemp Clin Trials. 2009;30(4):366–374.
  • Bakke, Å., Cooper, J. G., Thue, G., Skeie, S., Carlsen, S., Dalen, I., … Sandberg, S. (2017). Type 2 diabetes in general practice in Norway 2005–2014: moderate improvements in risk factor control but still major gaps in complication screening. BMJ open diabetes research & care, 5(1), e000459. doi:10.1136/bmjdrc-2017-000459
  • Cooper JG, Claudi T, Thordarson HB, et al. Treatment of type 1 diabetes in the specialist health service–data from the Norwegian Diabetes Register for Adults. Tidsskriftet. 2013;133(21):2257–2262.
  • Gjelsvik B, Tran AT, Berg TJ, et al. Exploring the relationship between coronary heart disease and type 2 diabetes: a cross-sectional study of secondary prevention among diabetes patients. BJGP Open. 2019;3(1):bjgpopen18X101636.
  • Horrocks S, Anderson E, Salisbury C. Systematic review of whether nurse practitioners working in primary care can provide equivalent care to doctors. BMJ. 2002;324(7341):819–823.
  • Bookey‐Bassett S, Markle‐Reid M, McKey CA, et al. Understanding interprofessional collaboration in the context of chronic disease management for older adults living in communities: a concept analysis. J Adv Nurs. 2016;73(1):71–84.
  • Vyt A. Interprofessional and transdisciplinary teamwork in health care. Diabetes Metab Res Rev. 2008;24(S1):S106–S109.
  • Baptista DR, Wiens A, Pontarolo R, et al. The chronic care model for type 2 diabetes: a systematic review. Diabetol Metab Syndr. 2016;8(1):7.
  • Russell GM, Dahrouge S, Hogg W, et al. Managing chronic disease in ontario primary care: the impact of organizational factors. Ann Fam Med. 2009;7(4):309–318.
  • Ciccone MM, Aquilino A, Cortese F, et al. Feasibility and effectiveness of a disease and care management model in the primary health care system for patients with heart failure and diabetes (Project Leonardo). Vasc Health Risk Manag. 2010;6:297–305.
  • Stevenson K, Baker R, Farooqi A, et al. Features of primary health care teams associated with successful quality improvement of diabetes care: a qualitative study. Fam Pract. 2001;18(1):21–26.
  • Schadewaldt V, McInnes E, Hiller JE, et al. Views and experiences of nurse practitioners and medical practitioners with collaborative practice in primary health care - an integrative review. BMC Fam Pract. 2013;14(1):132.
  • Schwarz B, Neuderth S, Gutenbrunner C, et al. Multiprofessional teamwork in work-related medical rehabilitation for patients with chronic musculoskeletal disorders. J Rehabil Med. 2015;47(1):58–65.
  •  Being an effective team player. Geneva, Switzerland: World Health Organization. [Accessed 2019 Mar 21]. Available from: http://www.who.int/patientsafety/education/curriculum/who_mc_topic-4.pdf.
  • Gadolin C, Wikström E. Organising healthcare with multi-professional teams: activity coordination as a logistical flow. Scand J Public Adm. 2016;20(4):53–72.
  • Bridges DR, Davidson RA, Odegard PS, et al. Interprofessional collaboration: three best practice models of interprofessional education. Med Educ Online. 2011;16(1):6035.
  • Dickey LA, Truten J, Gross LM, et al. Promotion of staff resiliency and interdisciplinary team cohesion through two small-group narrative exchange models designed to facilitate patient- and family-centered care. J Commun Healthc. 2011;4(2):126–138.
  • Zonneveld N, Driessen N, Stüssgen RAJ, et al. Values of integrated care: a systematic review. Int J Integr Care. 2018;18(4):9.
  • Lemieux-Charles L, McGuire WL. What do we know about health care team effectiveness? A review of the literature. Med Care Res Rev. 2006;63(3):263–300.
  • Shaw EK, Howard J, Etz RS, et al. How team-based reflection affects quality improvement implementation: a qualitative study. Qual Manag Health Care. 2012;21(2):104–113.
  • Körner M, Bütof S, Müller C, et al. Interprofessional teamwork and team interventions in chronic care: a systematic review. J Interprof Care. 2016;30(1):15–28.
  • Gualano MR, Bert F, Adige V, et al. Attitudes of medical doctors and nurses towards the role of the nurses in the primary care unit in Italy. Prim Health Care Res Dev. 2018;19(04):407–415.
  • Adolfsson ET, Rosenblad A, Wikblad K. The Swedish National Survey of the quality and organization of diabetes care in primary healthcare–Swed-QOP. Prim Care Diabetes. 2010;4(2):91–97.
  • Stoop C, Pouwer F, Pop V, et al. Psychosocial health care needs of people with type 2 diabetes in primary care: views of patients and health care providers. J Adv Nurs. 2019;75(8):1702–1712.