Singapore children’s online counselling experiences on a live chat portal

References

• Bambling, M., King, R., Reid, W., & Wegner, K. (2008). Online counselling: The experience of counsellors providing synchronous single-session counselling to young people. Counselling and Psychotherapy Research, 8(2), 110–116.
   Google Scholar
• Barak, A., Klein, B., & Proudfoot, J. G. (2009). Defining internet-supported therapeutic interventions. Annals of Behavioral Medicine, 38(1), 4–17.
   PubMed Web of Science ®Google Scholar
• Bayer, J., Hiscock, J. H., Scalzo, K., Mathers, M., McDonald, M., Morris, A., … Wake, M. (2009). Systematic review of preventive interventions for children’s mental health: What would work in Australian contexts? Australian and New Zealand Journal of Psychiatry, 43(8), 695–710.
   PubMed Web of Science ®Google Scholar
• Birks, M., & Mills, J. (2011). Grounded theory: A practical guide. London: Sage.
   Google Scholar
• Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77–101.
   Google Scholar
• Brown, J. (2017). Online risk to children: Impact, protection and prevention. West Sussex: John Wiley & Sons.
   Google Scholar
• Chang, T., & Chang, R. (2004). Counselling and the internet: Asian American and Asian international college students’ attitudes toward seeking online professional help. Journal of College Counselling, 7(2), 140–149.
   Google Scholar
• Child Helpline International. (2017). We listen to the voices of children and young people. Amsterdam, Netherlands: CHI. Retrieved from https://www.childhelplineinternational.org/wp-content/uploads/2017/11/WeListen.pdf.
   Google Scholar
• Clarke, A. M., Kuosmanen, T., & Barry, M. M. (2015). A systematic review of online youth mental health promotion and prevention interventions. Journal of Youth and Adolescence, 44(1), 90–113.
   PubMed Web of Science ®Google Scholar
• Cook, J. E., & Doyle, C. D. (2002). Working alliance in online therapy as compared to face-to-face therapy: Preliminary results. CyberPsychology & Behaviour, 5(2), 95–105.
   PubMedGoogle Scholar
• Corbin, J., & Strauss, A. (2015). Basic of qualitative research: Techniques and procedures for developing grounded theory (4th ed.). California, LA: Sage.
   Google Scholar
• Donovan, C. L., & March, S. (2014). Online CBT for preschool anxiety disorders: A randomized control trial. Behaviour Research and Therapy, 58, 24–35. doi:10.1016/j.brat.2014.05.001.
   PubMed Web of Science ®Google Scholar
• Dowling, M., & Rickwood, D. (2014a). Investigating individual online synchronous chat counselling processes and treatment outcomes for young people. Advances in Mental Health, 12(3), 216–224.
   Google Scholar
• Dowling, M., & Rickwood, D. (2016). Exploring hope and expectations in the youth mental health online counselling environment. Computers in Human Behaviour, 55, 62–68.
   Web of Science ®Google Scholar
• Dowling, M. J., & Rickwood, D. J. (2014b). Experiences of counsellors providing online chat counselling to young people. Australian Journal of Guidance and Counselling, 24(2), 183–196.
   Google Scholar
• Duncan, B. L., Miller, S. D., & Sparks, J. (2007). Common factors and the uncommon heroism of youth. Psychotherapy in Australia, 13(2), 34–43.
   Google Scholar
• Dunn, K. (2012). A qualitative investigation into the online counselling relationship: To meet or not to meet, that is the question. Counselling and Psychotherapy Research, 12(4), 316–326.
   Google Scholar
• Ford, T., Hamilton, H., Meltzer, H., & Goodman, R. (2008). Predictors of service use for mental health problems among British school children. Child and Adolescent Mental Health, 13(1), 32–40.
   PubMed Web of Science ®Google Scholar
• Freake, H., Barley, V., & Kent, G. (2007). Adolescents; views of helping professionals: A review of the literature. Journal of Adolescence, 30(4), 639–653.
   PubMed Web of Science ®Google Scholar
• Fukkink, R., & Hermanns, J. (2009a). Counselling children at a helpline: Chatting or calling? Journal of Community Psychology and Psychiatry, 50(6), 759–766.
   PubMed Web of Science ®Google Scholar
• Fukkink, R. G., & Hermanns, J. M. (2009b). Children’s experiences with chat support and telephone support. Journal of Child Psychology, 37(8), 939–948.
   Google Scholar
• Gibson, K., & Cartwright, C. (2014). Young clients’ narratives of the purpose and outcome of counselling. British Journal of Guidance & Counselling, 42(5), 511–524.
   Web of Science ®Google Scholar
• Goy, P. (2014, September 20). More in Singapore going online for counselling help. Straits Times. Retrieved from http://www.straitstimes.com/singapore/health/more-in-singapore-going-online-for-counselling-help.
   Google Scholar
• Haberstroh, S., Duffey, T., Evans, M., Gee, R., & Trepal, H. (2007). The experience of online counselling. Journal of Mental Health Counselling, 29(3), 269–282.
   Google Scholar
• Hanley, T. (2006). Developing youth-friendly online counselling services in the United Kingdom: A small scale investigation into the views of practitioners. Counselling and Psychotherapy Research, 6(3), 182–185.
   Google Scholar
• Hanley, T. (2009). The working alliance in online therapy with young people: Preliminary findings. British Journal of Guidance & Counselling, 37(3), 257–269.
   Web of Science ®Google Scholar
• Hanley, T. (2012). Understanding the online therapeutic alliance through the eyes of adolescent service users. Counselling and Psychotherapy Research, 12(1), 35–43.
   Google Scholar
• Hechanova, M. R. A., Tuliao, A. P., & Ang, P. H. (2011). If you built it, will they come? Adoption of online counselling among overseas migrant workers. Media Asia, 38(1), 32–40.
   Google Scholar
• Hill, C. E., Knox, S., Thompson, B. J., Williams, E. N., Hess, S. A., & Ladany, N. (2005). Consensual qualitative research: An update. Journal of Counselling Psychology, 52(2), 196–205.
   Web of Science ®Google Scholar
• Internet World Stats: Usage and Population Statistics. (2016, August 11). Singapore Internet Statistics and Telecommunications. Retrieved from http://www.internetworldstats. com/asia/sg.htm.
   Google Scholar
• iZ Hero Challenge. (2015). Retrieved from https://www.izhero.net/#!/landing.
   Google Scholar
• King, R., Bambling, M., Llyod, C., Gomurra, R., Smith, S., Reid, W., & Wegner, K. (2006). Online counselling: The motives and experiences of young people who choose the internet instead of face to face or telephone counselling. Counselling and Psychotherapy Research, 6(3), 169–174.
   Google Scholar
• King, R., Bambling, M., Reid, W., & Thomas, I. (2006). Telephone and online counselling for young people: A naturalistic comparison of session outcome, session impact and therapeutic alliance. Counselling and Psychotherapy Research, 6(3), 175–181.
   Google Scholar
• King, R., Bickman, L., Shochet, I., McDermott, B., & Bor, B. (2010). Use of the internet for provision of better counselling and psychotherapy services to young people, their families and carers. Psychotherapy in Australia,, 17(1), 66–74.
   Google Scholar
• Kit, P. L., Teo, C. T., Tan, M., & Park, Y. (2017). Singaporean counsellors’ online counselling experiences with children: An exploratory qualitative study. Journal of Asia Pacific Counselling, 7(2), 141–168. doi: 10.18401/2017.7.2.3.
   Google Scholar
• Lee, P. (2015, August 3). Kids in Singapore accessing social media tools “even before P1”. Straits Times. Retrieved from http://www.straitstimes.com/singapore/kids-in-singapore-accessing-social-media-tools-even-before-p1.
   Google Scholar
• Leibert, T., Archer, J., Munson, J., & York, G. (2006). An exploratory study of client perceptions of internet counselling and the therapeutic alliance. Journal of Mental Health Counselling, 28(1), 69–83.
   Google Scholar
• Low, P. K. (2014). Looking in from the outside: Community counsellors’ opinions and attitudes to school counselling in Singapore. Pastoral Care in Education,, 32(4), 295–305. doi: 10.1080/ 02643944.2014.974663.
   Google Scholar
• McGorry, P. (2005). “Every me and every you”: Responding to the hidden challenge of mental illness in Australia. Australian Psychology, 13(1), 3–15.
   Google Scholar
• McLeod, J. (2006). Qualitative research in counselling and psychotherapy. London: Sage.
   Google Scholar
• Page, B. J., Delmonico, D. L., Walsh, J., L’Amoreaux, N. A., Danninhirsh, C., Thompson, R. S., … Evans, A. D. (2000). Setting up on-line support groups using the palace software. Journal for Specialists in Group Work, 25(2), 133–145.
   Google Scholar
• Perle, J. G., Leah, C. L., & Barry, N. (2011). Controversy clarified: An updated review of clinical psychology and tele-health. Clinical Psychology Review, 31, 1247–1258.
   PubMed Web of Science ®Google Scholar
• Rodda, S. N., Lubman, D. I., Dowling, N. A., & McCann, T. V. (2013). Reasons for using web-based counselling among family and friends impacted by problem gambling. Asian Journal of Gambling Issues and Public Health, 3, 12. doi: 10.1186/2195-3007-3-12
   Google Scholar
• Shea, M., & Yeh, C. J. (2008). Asian American students’ cultural values, stigma, and relational self-construal: Correlates of attitudes toward professional help seeking. Journal of Mental Health Counselling,, 30, 157–172.
   Google Scholar
• Strauss, A. L & Corbin, J. (1998) Basic of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). London, England: Sage.
   Google Scholar
• Suler, J. (2004). The online disinhibition effect. Cyberpsychology & Behaviour, 7(3), 321–326.
   PubMedGoogle Scholar
• Thompson, C. L., & Henderson, D. A. (2007). Counselling children. Belmont: Brooks.
   Google Scholar
• Tichon, J.G. (2015). Exploring how children express feelings and emotions in an online support group. Computers in Human Behaviour, 53, 469–474. doi: 10.1016/j.chb.2015.07.013
   Web of Science ®Google Scholar
• Westwood, R. (1997). Harmony and patriarchy: The cultural basis for “paternalistic headship” among the overseas Chinese. Organization Studies, 18(3), 445–480.
   Web of Science ®Google Scholar
• World Health Organisation. (2017). Mental health: Child and adolescent mental health. Geneva: World Health Organisation. Retrieved from http://www.who.int/mental_health/maternal-child/child_adolescent/en/.
   Google Scholar
• Wynaden, D., Chapman, R., Orb, A., McGowan, S., Zeeman, Z., & Yeak, S. (2005). Factors that influence Asian communities’ access to mental health care. International Journal of Mental Health Nursing, 14(2), 88–95.
   PubMed Web of Science ®Google Scholar
• Yang, C. (2017, April 2). 12-year-olds in Singapore spend 6½ hours daily on electronic devices: Survey. Straits Times. Retrieved from http://www.straitstimes.com/singapore/glued-to-screen-for-612-hours-digital-habits-in-singapore.
   Google Scholar
• Yeo, L. S., Tan, S. Y., & Neihart, M. F. (2012). Counselling in Singapore. Journal of Counselling and Development, 90(2), 243–248. 1556-6676.2012.00031.x.
   Web of Science ®Google Scholar
• Yoon, E., & Jepsen, D. A. (2008). Expectations of and attitudes toward counselling: A comparison of Asian international and U.S. Graduate students. International Journal for the Advancement of Counselling,, 30(2), 116–127.
   Google Scholar
• Young, K. (2005). An empirical examination of client attitudes towards online counselling. Cyberpsychology & Behaviour, 8(2), 172–177.
   PubMedGoogle Scholar
• Zane, N., & Ku, H. (2014). Effect of ethnic match, gender match, acculturation, cultural identity, and face concern on self-disclosure in counselling for Asian Americans. Asian American Journal of Psychology, 5(1), 66–74.
   Web of Science ®Google Scholar
• Zerr, A., & Pina, A. A. (2014). Predictors of initial engagement in child anxiety mental health specialty services. Child & Youth Care Forum, 43(2), 151–164.
   PubMed Web of Science ®Google Scholar