91
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Successful chatbot design for polytechnic students in Singapore

&

References

  • Adamopoulou, E., & Moussiades, L. (2020). Chatbots: History, technology, and applications. Machine Learning with Applications, 2, 100006–100018. Elsevier, Amsterdam. https://doi.org/10.1016/j.mlwa.2020.100006
  • Adam, M., Toutaoui, J., Pfeuffer, N., & Hinz, O. (2019). Investment decisions with Robo-Advisors: The role of anthropomorphism and personalized anchors in recommendations. In: Proceedings of the 27th European Conference on Information Systems, Stockholm & Uppsala, Sweden (pp. 1–18). AIS Electronic Library.
  • AIRLINE Online. (n.d.). Retrived september 5, 2022, from https://simulate.aero/airline-online/
  • Brandtzaeg, P. B., & Følstad, A. (2018). Chatbots: Changing user needs and motivations. Interactions, 25(5), 38–43. https://doi.org/10.1145/3236669
  • Brustenga, G., Fuertes-Alpiste, M., & Molas-Castells, N. (2018). Briefing paper: Chatbots in education. eLearn Center.
  • Carter Jr, R. A., Jr., Rice, M., Yang, S., & Jackson, H. A. (2020). Self-regulated learning in online learning environments: Strategies for remote learning. Information & Learning Sciences, 121(5/6), 321–329. https://doi.org/10.1108/ILS-04-2020-0114
  • Chaves, A. P., & Gerosa, M. A. (2021). How should my chatbot interact? A survey on social characteristics in human–chatbot interaction design. International Journal of Human–Computer Interaction, 37(8), 729–758. https://doi.org/10.1080/10447318.2020.1841438
  • DeeAnn, A. (2012). Chatbots in the library: Is it time? Library Hi Tech, 30(1), 95–107. https://doi.org/10.1108/07378831211213238
  • D’Silva, G., Jani, M., Jadhav, V., Bhoir, A., & Amin, P. (2020). Career counselling chatbot using cognitive science and artificial intelligence. In H. Vasudevan, A. Michalas, N. Shekokar, & M. Narvekar (Eds.), Advanced computing technologies and applications. Algorithms for intelligent systems (pp. 1–9). Springer.
  • Durall, E., & Kapros, E. (2020). Co-design for a competency self-assessment chatbot and survey in science education. In: 22nd International Conference on Human-Computer Interaction Proceedings (pp. 13–24). Springer, Cham.
  • Fang, L., Zhang, H. Y., Chao, J. Y., & Goh, E. (2023). AI chatbot to assist students apply APA (7th edition) style in their academic writing in a polytechnic in Singapore. In D. Glick, J. Bergin, & C. Chang (Eds.), Supporting self-regulated learning and student success in online courses (pp. 209–236). IGI Global.
  • Felder, R. M., & Brent, R. (2009). Active learning: An introduction. ASQ Higher Education Brief, 2(4).
  • Filipczyk, B., Gołuchowski, J., Paliszkiewicz, J., & Janas, A. (2016). Success and failure in im- provement of knowledge delivery to customers using chatbot — result of a case study in a polish SME. In J. Liebowitz (Ed.), Successes and failures of knowledge management (pp. 175–189). Morgan Kaufmann.
  • Glaser, B., & Strauss, A. (1967). The discovery of grounded theory: Strategies for qualitative Re- search. Aldine.
  • Happy Fox. (2021). Decision Tree Vs Natural Language Processing: What Chatbot Type Is Better? Retrieved september 5, 2022, from https://blog.happyfox.com/decision-tree-vs-natural-language-processing-what-chatbot-type-is-better/
  • Hien, H., Pham-Nguyen, C., Hoai, N. L. N., Nhung, H. L. T. K., & Thang, L. D. (2018). Intelligent assistants in higher-education environments: The FIT-EBot, a chatbot for administrative and learning support. In: 9th International Symposium on Information and Communication Technology Proceedings (pp. 69–76). Association for Computing Machinery, New York.
  • Huang, W., Hew, K. F., & Gonda, D. E. (2019). Designing and evaluating three chatbot-enhanced activities for a flipped graduate course. International Journal of Mechanical Engineering and Robotics Research, 8(5), 813–818. https://doi.org/10.18178/ijmerr.8.5.813-818
  • Janssen, A., Grützner, L., & Breitne, M. (2021). Why do chatbots fail? A critical success factors analysis. In: Proceedings of the International Conference on Information Systems 2021 (ICIS), Austin (pp. 1–6). AIS Electronic Library.
  • Kim, N. (2019). A study on the use of artificial intelligence chatbots for improving English grammar skills. Journal of Digital Convergence, 17(8), 37–46.
  • Kuhail, M. A., Alturki, N., Alramlawi, S., & Alhejori, K. (2022). Interacting with educational chat- bots: A systematic review. Education and Information Technologies, 28(1), 973–1018. https://doi.org/10.1007/s10639-022-11177-3
  • Kumar, J. A. (2021). Educational chatbots for project-based learning: Investigating learning outcomes for a team-based design course. International Journal of Educational Technology in Higher Education, 18(1), 1–28. https://doi.org/10.1186/s41239-021-00302-w
  • Lin, Y. H., & Tsai, T. (2019). A conversational assistant on mobile devices for primitive learners of computer programming. In: 2019 IEEE International Conference on Engineering, Tech- nology and Education Proceedings (pp. 1–4). IEEE Press, New York.
  • Mckie, I., & Narayan, B. (2019). Enhancing the academic library experience with chatbots: An exploration of research and implications for practice. Journal of the Australian Library and Information Association, 68, 268–277.
  • Molnár, G., & Szüts, Z. (2018). The role of chatbots in formal education. In: IEEE 16th International Symposium on Intelligent Systems and Informatics Proceedings (pp. 197–202). IEEE Press, New York.
  • Ranoliya, B. R., Raghuwanshi, N., & Singh, S. (2017) Chatbot for university related FAQs. In: 6th International Conference on Advances in Computing, Communications, and Informatics Proceedings (pp. 1525–1530). IEEE Press, New York.
  • Rooein, D. (2019). Data-driven edu chatbots. In: L. Liu & R. White (Eds.) WWW ’19: Companion Proceedings of the 2019 World Wide Web Conference (pp. 46–49). Association for Compu- ting Machinery, New York.
  • Salmon, G. (2003). E-moderating: The key to teaching and learning online (2nd edn ed.). Taylor & Fran-cis.
  • SAS Enterprise Miner. (n.d.). Retrieved September 5, 2022, from https://www.sas.com/en_sg/software/enterprise-miner.html
  • Smutny, P., & Schreiberova, P. (2020). Chatbots for learning: A review of educational chatbots for the Facebook Messenger. Computers & Education, 151, 103862.
  • Soroka, E. (2023). SRL bot: Using an AI-powered Virtual-Human Training to help students learn how to learn. Beyond Virtual. Retrieved from https://beyondvirtual.ai/srl-certified-helping-students-self-regulated-skills/
  • Tang, Y., & Hew, K. F. (2020). Does mobile instant messaging facilitate social presence in online communication? A two-stage study of higher education students. International Journal of Educational Technology in Higher Education, 17(15), 1–17. https://doi.org/10.1186/s41239-020-00188-0
  • Wu, E., Lin, C. H., Ou, Y. Y., Liu, C. Z., Wang, W. K., & Chao, C. Y. (2020). Advantages and constraints of a hybrid model K-12 E-Learning assistant chatbot. IEEE Access, 8, 77788–77801. https://doi.org/10.1109/ACCESS.2020.2988252
  • Zhang, H. Y., Fang, L., Goh, E., & Huang, M. (2022). AI chatbot to teach excel [poster presentation]. In: 3rd Applied Learning Conference. Singapore.
  • Zhang, H. Y., Fang, L., Goh, E., & Huang, M. (2022). Developing personalized chatbots and evaluating their effectiveness as teaching assistants in adult learning. WDARF Project Closure Report (Unpublished).
  • Zimmerman, B. J. (1998). Developing self-fulfilling cycles of academic regulation. In D. H. Schunk & B. J. Zimmerman (Eds.), Self-regulated learning: From teaching to self-reflective prac- tice (pp. 1–19). Guilford Publications.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.