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Prehospital Emergency Care Volume 17, 2013 - Issue 3
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Original Articles

The Association between Patients’ Perception of Their Overall Quality of Care and Their Perception of Pain Management in the Prehospital Setting

Jonathan R. StudnekFrom Mecklenburg EMS Agency (a joint agency of Mecklenburg County, Carolinas Health Care System, and Presbyterian Health Care System) (JRS, SV), Charlotte, North Carolina; the EMS Performance Improvement Center, Department of Emergency Medicine, University of North Carolina (ARF), Chapel Hill, North Carolina; the University of North Carolina–Charlotte (SD), Charlotte, North Carolina; and the Department of Emergency Medicine, Carolinas Medical Center (LG), Charlotte, North Carolina.Correspondence[email protected]
, PhD, NREMT-P,
Antonio R. FernandezFrom Mecklenburg EMS Agency (a joint agency of Mecklenburg County, Carolinas Health Care System, and Presbyterian Health Care System) (JRS, SV), Charlotte, North Carolina; the EMS Performance Improvement Center, Department of Emergency Medicine, University of North Carolina (ARF), Chapel Hill, North Carolina; the University of North Carolina–Charlotte (SD), Charlotte, North Carolina; and the Department of Emergency Medicine, Carolinas Medical Center (LG), Charlotte, North Carolina.
, PhD, NREMT-P,
Steven VandeventerFrom Mecklenburg EMS Agency (a joint agency of Mecklenburg County, Carolinas Health Care System, and Presbyterian Health Care System) (JRS, SV), Charlotte, North Carolina; the EMS Performance Improvement Center, Department of Emergency Medicine, University of North Carolina (ARF), Chapel Hill, North Carolina; the University of North Carolina–Charlotte (SD), Charlotte, North Carolina; and the Department of Emergency Medicine, Carolinas Medical Center (LG), Charlotte, North Carolina.
, EMT-P,
Sheryl DavisFrom Mecklenburg EMS Agency (a joint agency of Mecklenburg County, Carolinas Health Care System, and Presbyterian Health Care System) (JRS, SV), Charlotte, North Carolina; the EMS Performance Improvement Center, Department of Emergency Medicine, University of North Carolina (ARF), Chapel Hill, North Carolina; the University of North Carolina–Charlotte (SD), Charlotte, North Carolina; and the Department of Emergency Medicine, Carolinas Medical Center (LG), Charlotte, North Carolina.
&
Lee GarveyFrom Mecklenburg EMS Agency (a joint agency of Mecklenburg County, Carolinas Health Care System, and Presbyterian Health Care System) (JRS, SV), Charlotte, North Carolina; the EMS Performance Improvement Center, Department of Emergency Medicine, University of North Carolina (ARF), Chapel Hill, North Carolina; the University of North Carolina–Charlotte (SD), Charlotte, North Carolina; and the Department of Emergency Medicine, Carolinas Medical Center (LG), Charlotte, North Carolina.
, MD
Pages 386-391 | Received 20 Jul 2012, Accepted 21 Dec 2012, Published online: 23 Apr 2013

References

  • Alonso-Serra H, Wesley K, National Association of EMS Physicians Standards and Clinical Practices Committee. Prehospital pain management [National Association of EMS Physicians position paper]. Prehosp Emerg Care. 2003;7: 482–8.
  • Naidu A. Factors affecting patient satisfaction and healthcare quality. Int J Health Care. 2009;22:366–81.
  • Welch SJ. Twenty years of patient satisfaction research applied to the emergency department: a qualitative review. Am J Med Qual. 2010;25:64–72.
  • McLean S, Maio R, Domeier R. The epidemiology of pain in the prehospital setting. Prehosp Emerg Care. 2002;6: 402–5.
  • White L, Cooper J, Chambers R, Gradisek R. Prehospital use of analgesia for suspected extremity fractures. Prehosp Emerg Care. 1999;4:205–8.
  • Hennes H, Kim M, Pirrallo R. Prehospital pain management: a comparison of providers’ perceptions and practices. Prehosp Emerg Care. 2004;9:32–9.
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  • Williams D, Rindal K, Cushman J, Shah M. Barriers to and enablers for prehospital analgesia for pediatric patients. Prehosp Emerg Care. 2012;16:519–26.
  • Afilalo M, Tselios C. Pain relief versus patient satisfaction. Ann Emerg Med. 1996;27:436–8.
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  • Todd KH, Ducharme J, Choiniere M, Pain in the emergency department: results of the Pain and Emergency Medicine Initiative Multicenter Study. J Pain. 2007;8:460–6.
  • Gordon DB, Dahl JL, Miaskowski C, American Pain Society recommendations for improving the quality of acute and cancer pain management. Arch Intern Med. 2005;165: 1574–80.
  • Hanna M, Gonzalez-Fernandez M, Barrett A, Williams K, Pronovost P. Does patient perception of pain control affect patient satisfaction across surgical units in a tertiary teaching hospital? Am J Med Qual. 2012;27:411–6.
  • National Committee for Quality Assurance. Available at: http://www.ncqa.org. Accessed December 10, 2012.
  • Patterson D, Weaver M, Weaver S, Measuring teamwork and conflict among emergency medical technician personnel. Prehosp Emerg Care. 2012;16:98–108.

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