Predictors of learner satisfaction in an academic computer conference

Abstract

This study tested the Adult Distance Study Through Computer Conferencing (ADSCC) model developed by Eastmond (1994), to determine if learner readiness, online features, and CMC‐related learning approaches are associated with learner satisfaction in an academic computer conference. All three variables were correlated with learner satisfaction and online features emerged as the best predictor of learner satisfaction. Results indicate interrelationships between the three variables. The ADSCC model was a good predictor of learner satisfaction. It provided a useful framework for understanding learner satisfaction by showing how to categorise the different components that influence satisfaction in an academic computer conference.

Additional information

Notes on contributors

Charlotte N. Gunawardena

Associate Professor of Distance Education and Instructional Technology in the Organizational Learning and Instructional Technologies Program at The University of New Mexico.

Patsy L. Duphorne

Assistant Professor in the College of Nursing at The University of New Mexico.