Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility

ABSTRACT

Because of budgetary constraints, human service organizations frequently expect consultants to recommend methods to enhance staff performance that require little or no additional funding. The current study utilized a multiple baseline across settings design to evaluate and compare the effects of a single intervention and a packaged intervention including graphic feedback and goal setting on approximately 200 direct care staff as a group, to improve the data collection procedure at a residential treatment facility. The single intervention showed some improvement, whereas the packaged intervention yielded substantial improvements and was maintained.

KEYWORDS:

• Performance improvement
• performance feedback
• performance management

Acknowledgments

We would like to thank all administrators, supervisory staff, the hundreds of direct care staff, and residents of the supported living center where this research was conducted.