2,470
Views
14
CrossRef citations to date
0
Altmetric
Research Reports

Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility

&

References

  • Amigo, S., Smith, A., & Ludwig, T. (2008). Using task clarification, goal setting, and feedback to decrease table busing times in a franchise pizza restaurant. Journal of Organizational Behavior Management, 28(3), 176–187. doi:10.1080/01608060802251106
  • Arco, L., & Birnbrauer, J. S. (1990). Performance feedback and maintenance of staff behavior in residential settings. Behavioral Residential Treatment, 5(3), 207–217.
  • Austin, J., Kessler, M. L., Riccobono, J. E., & Bailey, J. S. (1996). Using feedback and reinforcement to improve the performance and safety of a roofing crew. Journal of Organizational Behavior Management, 16(2), 49–75. doi:10.1300/J075v16n02_04
  • Brown, K. M., Willis, B. S., & Reid, D. H. (1981). Differential effects of supervisor verbal feedback and feedback plus approval on institutional staff performances. Journal of Organizational Behavior Management, 3(1), 57–68. doi:10.1300/J075v03n01_05
  • Burgio, L. D., Whitman, T. L., & Reid, D. H. (1983). A participative management approach for improving direct care staff performance in an institutional setting. Journal of Applied Behavior Analysis, 16(1), 37–53. doi:10.1901/jaba.1983.16-37
  • Cook, T., & Dixon, M. R. (2005). Performance feedback and probabilistic bonus contingencies among employees in a human service organization. Journal of Organizational Behavior Management, 25(3), 45–63. doi:10.1300/J075v25n03_04
  • Hawkins, A. M., Burgio, L. D., Langford, A., & Engel, B. T. (1992). The effects of verbal and written supervisory feedback on staff compliance with assigned prompted voiding in a nursing home. Journal of Organizational Behavior Management, 13(1), 137–150. doi:10.1300/J075v13n01_09
  • Huberman, W. L., & O’brien, R. M. (1999). Improving therapist and patient performance in chronic psychiatric group homes through goal-setting, feedback, and positive reinforcement. Journal of Organizational Behavior Management, 19(1), 13–36. doi:10.1300/J075v19n01_04
  • Jones, H. H., Morris, E. K., & Barnard, J. D. (1985). Increasing staff completion of civil commitment forms through instructions and graphed group performance feedback. Journal of Organizational Behavior Management, 7(3–4), 29–43. doi:10.1300/J075v07n03_03
  • Langeland, K. L., Johnson, C. M., & Mawhinney, T. C. (1997). Improving staff performance in a community mental health setting: Job analysis, training, goal setting, feedback, and years of data. Journal of Organizational Behavior Management, 18(1), 21–43. doi:10.1300/J075v18n01_03
  • Loewy, S., & Bailey, J. (2007). The effects of graphic feedback, goal setting, and manager praise on customer service behaviors. Journal of Organizational Behavior Management, 27(3), 15–26. doi:10.1300/J075v27n03_02
  • Nordstrom, R., Lorenzi, P., & Hall, R. V. (1991). A review of public posting of performance feedback in work settings. Journal of Organizational Behavior Management, 11(2), 101–124. doi:10.1300/J075v11n02_07
  • Reedy, P., Luiselli, J. K., & Thibadeau, S. (2001). Improving staff performance in a residential child-care setting using computer-assisted feedback. Child & Family Behavior Therapy, 23(1), 43–51. doi:10.1300/J019v23n01_04
  • Richman, G. S., Riordan, M. R., Reiss, M. L., Pyles, D. A., & Bailey, J. S. (1988). The effects of self-monitoring and supervisor feedback on staff performance in a residential setting. Journal of Applied Behavior Analysis, 21(4), 401–409. doi:10.1901/jaba.1988.21-401
  • Slowiak, J. M., Madden, G. J., & Mathews, R. (2005). The effects of a combined task clarification, goal setting, feedback, and performance contingent consequence intervention package on telephone customer service in a medical clinic environment. Journal of Organizational Behavior Management, 25(4), 15–35. doi:10.1300/J075v25n04_02
  • Squires, J., Wilder, D. A., Fixsen, A., Hess, E., Rost, K., Curran, R., & Zonneveld, K. (2007). The effects of task clarification, visual prompts, and graphic feedback on customer greeting and up-selling in a restaurant. Journal of Organizational Behavior Management, 27(3), 1–13. doi:10.1300/J075v27n03_01
  • Stephens, S. D., & Ludwig, T. D. (2005). Improving anesthesia nurse compliance with universal precautions using group goals and public feedback. Journal of Organizational Behavior Management, 25(2), 37–71. doi:10.1300/J075v25n02_02
  • Tittelbach, D., DeAngelis, M., Sturmey, P., & Alvero, A. M. (2007). The effects of task clarification, feedback, and goal setting on student advisors’ office behaviors and customer service. Journal of Organizational Behavior Management, 27(3), 27–40. doi:10.1300/J075v27n03_03

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.