Assessment of Social Media in the Library: Guidelines for Administrators

ABSTRACT

Libraries have always tried to identify the places their patrons visit and the tools they use to make sure they are fully serving these patrons. Since a high percentage of adults in the United States use some form of social media, libraries should be visible there too. This column offers guidelines and advice for implementing social media in the academic library in two areas: marketing and instruction. The guidelines will help library administrators plan, implement and assess social media campaigns in both areas and will ensure that valuable time and resources are not wasted.

KEYWORDS:

• library marketing
• social media
• social networks
• strategic planning
• assessment