A Pop-up Service Point and Repurposed Study Spaces: Maintaining Market Share During a Renovation

ABSTRACT

Payson Library, the largest library at Pepperdine, primarily serves undergraduate students. It underwent a renovation between spring 2016 and fall 2017. Payson Library was closed during this renovation, and a Library Hub was established as a temporary service point and library information and teaching center on campus. Maintaining market share led to rolling out new services such as RAPID-ILL, repurposing a graduate campus library for increased study spaces, and reliance on a strong library liaison program. Predictably, there was a sharp reduction in patron visits, but there was success in providing reference, instruction, and access to the collections.

KEYWORDS:

• academic libraries
• library renovations
• library buildings
• building projects
• access services
• reference services
• collections