Employee quiet quitting behaviours: conceptualization, measure development, and validation

ABSTRACT

The prevalence and harmful impact of employee quiet quitting behaviours in organizational settings call for more research, yet the lack of understanding, conceptualization, and tailored measures hinder progress in addressing this issue effectively. To fill this gap, this study utilized a multiphase process to conceptualize and develop a measure of employee quiet quitting behaviours that is applicable in organizational settings. Using three samples from service organizations, we developed a reliable scale called the Quiet Quitting Scale (QQS), with a unidimensional factor structure replicated across three separate samples. The scale exhibits both convergent and discriminant validity, and criterion-related validity is demonstrated through the scale’s relation with employee disengagement, dissatisfaction, job stress and work alienation. Overall, the QQS is found to be a reliable and valid measure, while the quiet quitting construct offers important theoretical and practical implications.

摘要

员工在组织环境中无声离职行（QQ）为日益普遍，其负面影响引发了更多对其研究的需求。然而，对这一问题的理解不足、概念化欠缺以及缺乏针对性的量度工具，阻碍了有效应对该问题的进展。为了填补对其现有研究的空白，本研究运用了多阶段过程，旨在概念化并开发一种适用于组织环境的员工无声离职行为的测量方法。通过对从服务行业收集的三个样本进行研究，我们开发了一个名为“无声离职量表”（QQS）的可靠量表。为了测试所开发量表的有效性和可靠性，该量表在三个独立样本中进行了重复测试。该量表展现了聚合效度和区分效度，并且通过与员工脱节、不满、工作压力及工作疏远等的关系，证明了其标准相关效度。总体而言，无声离职量表被认为是一个可靠和有效的量度工具，而无声离职的构念为理论和实践提供了重要的启示。

KEYWORDS:

• Quiet quitting
• scale development
• scale validation

关键词:

• 无声离职
• 量表开发
• 量表验证

Disclosure statement

No potential conflict of interest was reported by the author(s).