The Service Industries Journal, Volume 44, Issue 3-4 (2024)

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The Service Industries Journal, Volume 44, Issue 3-4 (2024)

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Volume 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
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Articles

Article
The dark side of artificial intelligence in services
Daniel Belanche, Russell W. Belk, Luis V. Casaló & Carlos Flavián
Pages: 149-172
Published online: 09 Feb 2024
AbstractforThe dark side of artificial intelligence in services | Full Text | References | PDF (2.2 MB) | EPUB
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Article
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce
Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo & Salman Zulfiqar
Pages: 173-217
Published online: 09 Feb 2024
AbstractforChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce | Full Text | References | PDF (4 MB) | EPUB
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Article
Employee quiet quitting behaviours: conceptualization, measure development, and validation
Mariam Arif Karrani, Shaker Bani-Melhem & Faridahwati Mohd-Shamsudin
Pages: 218-236
Published online: 09 Feb 2024
AbstractforEmployee quiet quitting behaviours: conceptualization, measure development, and validation | Full Text | References | PDF (1.8 MB) | EPUB
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Article
Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model
Gökhan Kenar & Murat Yeşiltaş
Pages: 237-264
Published online: 09 Feb 2024
AbstractforService-oriented high performance human resource practices and proactive work behavior: A moderated mediation model | Full Text | References | PDF (2.3 MB) | EPUB
  • 671 Views
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Article
How ethical leadership influences knowledge hiding? A sequential mediation model
Yi Xie, Qinghua Xia, Jianmin Song, Shuchuan Hu & Xiaolong Liu
Pages: 265-287
Published online: 14 Aug 2023
AbstractforHow ethical leadership influences knowledge hiding? A sequential mediation model | Full Text | References | PDF (1.8 MB) | EPUB
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Article
How potential customers perceive companies’ reply to negative reviews?
Wee-Kheng Tan & Wei-Hung Chen
Pages: 288-316
Published online: 27 Jan 2022
AbstractforHow potential customers perceive companies’ reply to negative reviews? | Full Text | References | PDF (2.6 MB) | EPUB
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