The Seemingly Endless Challenge: Workflows

Abstract

Workflows, policies, and procedures are important to the daily work of staff responsible for managing electronic resources. If any piece of the process documentation puzzle is missing, the work can be incomplete or delayed, in turn affecting end user access to electronic resources acquired by the library. Particular attention is paid to the need for more complete workflow documentation to guide the detailed work described in procedures. A plan at the author’s library to identify and fill in workflow documentation gaps is described, and example workflow diagrams are presented to illustrate the potential outcome of the documentation project.

KEYWORDS:

• electronic resource management
• e-resources
• acquisition
• electronic resources librarian