Preparing End User Support Specialists

Abstract

Specializations within the field of information systems (IS) have become common. End user support (EUS) is a growing area that requires further examination by academia and consideration as a new IS specialization. In this article, the authors examine two views of an IS course dealing with EUS. Each course went through a similar evolution, but faculty expertise prevailed in the final development of each course. Both academic programs use a traditional approach combining theory and student projects to simulate the duties required in user support. The evolution of both courses continues.