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Journal of Education for Business Volume 78, 2002 - Issue 2
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Original Articles

Preparing End User Support Specialists

Susan E. Yager Southern Illinois University-Edwardsville Edwardsville, Illinois
,
John F. Schrage Southern Illinois University-Edwardsville Edwardsville, Illinois
&
Ronald L. Berry University of Louisiana at Monroe Monroe, Louisiana
Pages 92-96 | Published online: 31 Mar 2010

References

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  • Berry , R. L. and Luse , D. W. Current skill and knowledge requirements for IS support personnel: A survey of IT. professionals . Proceedings of the Decision Sciences Institute Southwest Region . pp. 113 – 115 .
  • Berry , R. L. and Yager , S. E. Preparing IS professionals to support end users: The development of an end-user support course . Proceedings of the Decision Sciences Institute Conference . pp. 305 – 307 .
  • Bowman , B. , Grupe , F. H. , Lund , D. and Moore , W. D. 1993 . An examination of sources of support preferred by end user computing personnel . Journal of End User Computing , 5 ( 4 ) : 4 – 11 .
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  • Guimaraes , T. and Pickett , G. C. 1994 . End user computing support and management . Journal of International Information Management , 3 : 1 – 20 .
  • Lee , D. , Trauth , E. and Farwell , D. 1995 . Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation . MIS Quarterly , 19 ( 3 ) : 313 – 340 .
  • O'Brien , J. A. 1996 . Management information systems: Managing information technology in the networked enterprise , Toronto, ON : Irwin Publishers .
  • Shaw , N. C. , DeLone , W. H. and Niederman , F. 2002 . Sources of dissatisfaction in end-user support: An empirical study . The DATA BASE for Advances in Information Systems , 33 ( 2 ) : 41 – 55 .
  • U.S. Department of Labor, Bureau of Labor Statistics. 2001–2002 . Occupational employment . Occupational Outlook Quarterly , 44 ( 4 ) : 8 – 23 .

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