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Abstract
Evaluations of sites and services housing developments in India have concentrated solely on economic criteria, while overlooking indicators of residential satisfaction. This study argues that determining residential satisfaction from the users ‘perspective is mandatory since such projects are frequently replicated and they affect many people.
A survey was administered to a stratified sample of 211 residents of a sites and services housing project (Mogappair). Forty respondents were interviewed in depth. Survey data were analyzed using descriptive and bi-variate (ANOVA) statistical techniques. Qualitative data were content analyzed.
The data indicate that a majority of the respondents are satisfied with their dwellings and the neighborhood. However, many respondents are dissatisfied with services, thereby challenging a guiding tenet of the sites and services approach. The data also suggest that design participation is effective only when supported by relevant design education.
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Notes on contributors
Vini Nathan
Vini Nathan, Ph.D., is an Assistant Professor at the New York Institute of Technology in the Department of Interior Design, School of Architecture and Design.