Does eye contact increase counsellor-client rapport?

Abstract

Data from nine counselling interviews (M length = 48 minutes) were examined for the relationship between counsellor eye contact and client-perceived rapport Using the Standardized Client procedure previously reported (Sharpley, Guidara & Rowley, 1994), minute-by-minute ratings of rapport were made by the client, and later collapsed to give mean values for eye contact for ‘moderate’ versus ‘very high’ rapport minutes. There were no significant overall differences in the frequency of eye contact across these two sets of minutes. In an additional exploratory analysis of the data, the frequencies of eye contact for moderate versus very high rapport minutes were plotted across all minutes of the interviews. These data revealed two distinct patterns of usage, enabling some hypotheses to be drawn regarding the effective use of eye contact here. Implications for training and avenues for further research are discussed.