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Original Articles

Utilization-focused performance reporting

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Pages 55-62 | Published online: 10 Dec 2009
 

Abstract

How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.

Additional information

Notes on contributors

Kristina Bussmann

Kristina Bussmann is a former research assistant at the Institute of Political Science, University of Bern, and now works as a real estate manager in Zug, Switzerland

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