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Total Quality Management Volume 4, 1993 - Issue 3
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Original Articles

Quality improvement for ‘group work’ management process

George Tsiotras AT & T Bell Laboratories, Holmdel, NJ, 07733, USA
Pages 257-260 | Published online: 28 Jul 2006
 
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Abstract

This paper describes a process that has been successfully implemented in an R&D environment-type group to manage work assignments. The objectives of this process are to: improve product/service quality, promote teamwork, improve communications and facilitate work assignment management.

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