Total quality control Chinese style and its management implications—Taiwan versus China

Abstract

The purpose of this paper is to offer a comparative study of quality control methods and principles used in mainland China and Taiwan. The total quality management (TQM) approach was selected as the standard system for comparison. Our findings indicate that both Taiwan and China have almost the same trend regarding the development of the quality control approach; however, Taiwan' enterprises are, in general, superior to those of China in company-wide participation, application of statistical methods, consumer satisfaction and achievement quality at low cost.

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Notes

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