A review of quality cost surveys

This paper reviews the surveys of quality costs conducted in various countries. A few researchers conducted an exclusive survey on quality cost but most of the researchers covered quality cost in quality management/control survey under the broad heading of financial measure and evaluation of quality management practices. The first part of the paper discusses issues related to collecting, measuring, reporting and uses of quality cost data and the second part discusses issues related to empirical evidences of relationship between quality cost components. This paper also evaluates the research methodology used by the researchers.