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Volume 9, Issue 6

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 9, Issue 6 (1998)

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Total Quality Management, Volume 9, Issue 6 (1998)

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Original Articles

Article

Measuring service quality: A hybrid methodology

Lynne Bennington & James Cummane

Pages: 395-405

Published online: 25 Aug 2010

AbstractforMeasuring service quality: A hybrid methodology | References | PDF (170.8 KB)

264 Views
24 CrossRef citations
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Article

Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector

K. H. Tang & M. Zairi

Pages: 407-420

Published online: 25 Aug 2010

AbstractforBenchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector | References | PDF (197.5 KB)

192 Views
17 CrossRef citations
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Article

A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment

H. Wang, M. Xie & T. N. Goh

Pages: 421-430

Published online: 25 Aug 2010

AbstractforA comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment | References | PDF (159.5 KB)

599 Views
52 CrossRef citations
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Article

Service quality to service loyalty: A relationship which goes beyond customer services

Jay Kandampully

Pages: 431-443

Published online: 25 Aug 2010

AbstractforService quality to service loyalty: A relationship which goes beyond customer services | References | PDF (188.1 KB)

2966 Views
131 CrossRef citations
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Article

The information requirements of total quality management

Khalil Matta, Houn-Gee Chen & Joseph Tama

Pages: 445-461

Published online: 25 Aug 2010

AbstractforThe information requirements of total quality management | References | PDF (282.4 KB)

159 Views
21 CrossRef citations
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Article

Quality control methods: Towards modern approaches through well established principles

Paulo Ghinato

Pages: 463-477

Published online: 25 Aug 2010

AbstractforQuality control methods: Towards modern approaches through well established principles | References | PDF (217.6 KB)

129 Views
6 CrossRef citations
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Reviews

Review Article

A review of quality cost surveys

Kamlesh Kumar, R. Shah & Peter T. Fitzroy

Pages: 479-486

Published online: 25 Aug 2010

AbstractforA review of quality cost surveys | References | PDF (119.8 KB)

271 Views
27 CrossRef citations
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Original Articles

Article

An evaluation of total quality management activities in Korean companies

Hanjoo Yoo

Pages: 487-490

Published online: 25 Aug 2010

AbstractforAn evaluation of total quality management activities in Korean companies | References | PDF (82.1 KB)

50 Views
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Article

Quality function deployment: How to improve its use

Fiorenzo Franceschini & Sergio Rossetto

Pages: 491-500

Published online: 25 Aug 2010

AbstractforQuality function deployment: How to improve its use | References | PDF (217.2 KB)

149 Views
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Article

A framework for measuring quality in engineering education

Mohammad S. Owlia & Elaine M. Aspinwall

Pages: 501-518

Published online: 25 Aug 2010

AbstractforA framework for measuring quality in engineering education | References | PDF (232.3 KB)

349 Views
73 CrossRef citations
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Article

A benchmarking intervention into an executive team

Pauline Glass

Pages: 519-530

Published online: 25 Aug 2010

First Page PreviewforA benchmarking intervention into an executive team | References | PDF (167.4 KB)

17 Views
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