This paper involves a significant review of the obstacles that face health-care organizations that undertake total quality management (TQM) implementation. A definition of the concept of quality is thoroughly explored, along with the concept of total quality. The importance of TQM in the health-care industry is discussed, and a comparison of TQM in manufacturing environments to TQM in a health-care organization environment is made. Obstacles to the application of TQM in health-care organizations are presented and discussed and conclusions and recommendations regarding the philosophy and practice of quality management and dignified leadership are made.
Obstacles to the application of total quality management in health-care organizations
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