FUTURE THINKING CONTINUITY OF LEARNING IN MARKETING: A STUDENT PERSPECTIVE ON CRISIS MANAGEMENT IN HIGHER EDUCATION

ABSTRACT

To boost understanding of how universities can develop strategies to ensure continuity of learning in anticipation of future crises, this research asked business students to reflect on their university’s response to the COVID-19 pandemic and to discuss their preferred future of higher education in times of crisis. First, students were asked what their university and professors did well and what they did poorly as the COVID-19 pandemic unfolded. Second, participants were asked to discuss factors that facilitated and hindered personal learning success during the crisis. Finally, students were given the opportunity to share their opinions on the preferred mode in which universities should operate during times of crisis. Data were analyzed to illuminate a path marketing academicians can follow to maintain learning continuity in the face of crises, one which prioritizes shared responsibility among universities, faculty, and students.

Disclosure Statement

No potential conflict of interest was reported by the authors.