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ABSTRACT
Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.
Additional information
Notes on contributors
Jan-Bert Maas
Jan-Bert Maas is a management consultant for KPMG Management Consultancy (Enterprise Solutions), focusing on project management roles during Enterprise Resource Planning (ERP) system implementations. He obtained his PhD at The Netherlands Defense Academy and Tilburg University. His research interests include the assimilation and use of information systems, the impact of these systems on their users and knowledge management related to information systems. He published articles in Journal of Knowledge Management and New Technology, Work and Employment.
Paul C. Van Fenema
Paul C. van Fenema is a professor of Military Logistics at Netherlands Defense Academy (Faculty of Military Sciences). His work focuses on innovations for interorganizational cooperation in the sense of new business concepts (value co-creation, servitization, and digitization). Of particular interest to him is coordination of multiple forms of institutional legitimacy of such innovations, including concept elaboration, interest negotiation, and embedding of innovations in organizations. He has published research articles in journals such as MIS Quarterly, Organization Science, Journal of International Business Studies and Journal of Information Technology.
Joseph Soeters
Joseph Soeters is a part-time professor of organizational sociology at Tilburg University (School of Social and Behavioral Sciences). He has taught management and organization studies at the Netherlands Defense Academy previously. His research and expertise pertain to: multinational inter-organizational cooperation, effectiveness of organizational action, organizational cultures, and social sciences in general. He has published numerous research articles in international academic journals such as Leadership Quarterly, Journal of Management Studies, Accounting, Organizations & Society, Armed Forces & Society, Public Administration & Development and Business & Society. He (co-)edited a number of volumes and authored two monographs.