Using Groupware in Quality Management Programs

Abstract

Groupware technology has great but untapped potential to streamline and improve the group and documentation activities that are paramount in quality management efforts. Matching four groupware applications to the steps of a typical quality management methodology provides practical guidance on how to use groupware in support of quality management procedures.

Additional information

Notes on contributors

Nereu F. Kock

NEREU F. KOCK, JR., is a doctoral student in the department of management systems at the University of Waikato in New Zealand and a consultant in business process reengineering

Robert J. McQueen

ROBERT J. McQUEEN is a senior lecturer in the department of management at the University of Waikato