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Original Articles

An Investigation of the Influence of the IS Context on the Determinants of Turnover Intentions in Korea

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Pages 45-67 | Published online: 16 Feb 2010
 

Abstract

Management of IS employees' turnover has been one of the important areas of research in the IS discipline. Prior IS studies have focused on personality factors that differentiate IS personnel from non-IS personnel. Unlike prior studies, this study examines job contextual factors that may be salient in IS personnel turnover. Seven variables that have been frequently employed as determinants of turnover intention in prior studies were compared across different job contexts. These seven variables are role conflict, role ambiguity, job alternatives, interpersonal conflict with colleagues within a team, interpersonal conflict with colleagues outside a team, burnout, and career plateau. A total of 209 responses obtained from employees in different job contexts were analyzed. Interestingly, the results reveal that IS and non-IS personnel have statistically similar levels of perceptions on these variables. In addition, we investigated differences between the behavioral models of turnover intention for IS and non-IS personnel. The results indicate that role conflict and interpersonal conflict with colleagues outside a team have a higher influence on turnover intention for IS personnel compared to non-IS personnel. Based on the results, the paper discusses the implications of the findings and provides directions for future research.

Notes

1 Even though some other variables have been investigated in the IS context, they could not be included in this survey to keep it within manageable limits.

3 1300 Korean Won is approximately 1 U.S. Dollar.

4 Based on the results of Levene's Test for Equality of Variances, we assumed unequal variances between the sets of two groups.

5 Before conducting the path analyses, homogeneity of factor structures between IS and non-IS groups was examined and confirmed through multi-group factor analysis. The results of the multi-group factor analysis can be provided upon request.

6 Statistical comparisons of the path coefficients between IS and non-IS groups were conducted using the following formula in Keil et al. [Citation75] and Brettel et al. [Citation76]. t = (PC1-PC2)/[squareroot{(N1-1/N1+N2-2)*SE1 2+(N2-1/N1+N2-2)*SE2 2}*squareroot(1/N1+1/N2)] Where PCi: the path coefficient of group i. Ni: the sample size of group i. SEi: the standard error of the path coefficient of group i.

7 According to Hofstede [Citation78 p. 225], “individualism stands for a society in which the ties between individuals are loose: Everyone is expected to look after him/herself and her/his immediate family only. Collectivism stands for a society in which people from birth onwards are integrated into strong, cohesive in-groups, which throughout people's lifetime continue to protect them in exchange for unquestioning loyalty.”

8 According to Hofstede [Citation78, p. 225], power distance refers to “the difference between the extent to which a boss can determine the behavior of a subordinate and the extent to which a subordinate can determine the behavior of a boss” [Citation78, p. 83].

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