Trust during COVID-19: Which factors matter most?

ABSTRACT

The objective of this experiment was to offer a preliminary exploration into the key factors underlying trust in healthcare systems around the world, in light of the COVID-19 global pandemic. Participants were recruited across ten countries and were asked to complete a two-part questionnaire, in which they rated their country’s healthcare system on a scale from 1–5, according to ten trust-related factors, translated specifically to pertain to healthcare, and 4 key pillars of trust: benevolence, reliability, competence and predictability. Correlation analyses between these two separate measures revealed that honesty, consistency, and reasonableness were the most impactful factors underlying trust across the entire population. All other findings are detailed in the main text. This study allowed us to arrive at a preliminary determination of the most impactful factors underlying trust, both at a global and national level.

KEYWORDS:

• Trust
• COVID-19
• Healthcare systems
• International

Disclosure statement

No potential conflict of interest was reported by the author(s).

Supplementary material

Supplemental data for this article can be accessed online at https://doi.org/10.1080/13548506.2022.2141807

Additional information

Funding

The author(s) reported there is no funding associated with the work featured in this article.