Conflict management and job characteristics of nurses in South African public hospitals

Abstract

This study sought to determine whether job demands and job resources predicted conflict handling styles among nurses within South African public hospitals. A convenience sample of 205 nurses were included (males = 10.7%; age range 46 to 60 years = 38.5%, experience of 5 years and more = 70.8%, African = 92.2%). They completed Rahim's Organisational Conflict Inventory – II (ROCI–II: Rahim, 1986) and a job characteristics measure developed for this study. Data were analysed to assess which job demands and resources predicted which conflict handling styles. From the results, time demands, crisis management and colleague support predicted the use of an avoiding style, whereas workload, time demands, job security, feedback and colleague support predict the use of the integrating style. Time demands and payment predicted the use of the obliging style, while workload, crisis management and payment predicted the use of the dominating style. The compromising style was predicted by colleague support. It seems from the findings that conflict is frequently predicted by time demands.

Keywords:

• Conflict
• conflict handling styles
• job demands
• job resources
• nurses
• public hospitals
• South Africa