An empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies

Abstract

In this paper, the authors examine the relationship between TQM-based organizational culture, organizational characteristics, IS department characteristics, and the modified software maturity process (MCMM). The result shows that the use of data, continuous improvement, customer-orientation, and the job challenges are significantly correlated with the MCMM levels. The size of the organization, IS department size, and IS department roles also have impacts on MCMM level.

Keywords:

• Capability Maturity Model (CMM)
• Information Systems (IS)
• International Standards Organization (ISO)
• Software Engineering Institute (SEI)
• System Development Life Cycle (SDLC)
• Total Quality Management (TQM)