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Volume 16, Issue 10

Total Quality Management & Business Excellence

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Cover image for Total Quality Management & Business Excellence, Volume 16, Issue 10, 2005

Total Quality Management & Business Excellence, Volume 16, Issue 10 (2005)

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Total Quality Management & Business Excellence, Volume 16, Issue 10 (2005)

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Original Articles

Article

An empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies

Shiang-Heng Chen, Houn-Gee Chen & David C. Yen

Pages: 1091-1102

Published online: 24 Jan 2007

AbstractforAn empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies | Full Text | References | PDF (102.7 KB)

173 Views
12 CrossRef citations
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Article

Improving the quality of student advising in higher education – A case study

Carl B. Montano, Madelyn D. Hunt & Lowell Boudreaux

Pages: 1103-1125

Published online: 24 Jan 2007

AbstractforImproving the quality of student advising in higher education – A case study | Full Text | References | PDF (660.4 KB)

443 Views
4 CrossRef citations
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Article

The refined Kano's model and its application

Ching-Chow Yang

Pages: 1127-1137

Published online: 24 Jan 2007

AbstractforThe refined Kano's model and its application | Full Text | References | PDF (167.7 KB)

3000 Views
181 CrossRef citations
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Article

Using kaizen events for back office processes: the recruitment of frontline supervisor co-ops

Pages: 1139-1147

Published online: 24 Jan 2007

AbstractforUsing kaizen events for back office processes: the recruitment of frontline supervisor co-ops | Full Text | References | PDF (70.3 KB)

786 Views
21 CrossRef citations
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Article

On customer satisfaction and financial results in the Swedish real estate market

Anders H. Westlund, Christina Gustafsson, Elisabeth Lang & Bo Mattsson

Pages: 1149-1159

Published online: 24 Jan 2007

AbstractforOn customer satisfaction and financial results in the Swedish real estate market | Full Text | References | PDF (207.5 KB)

504 Views
16 CrossRef citations
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Article

The importance of market orientation, learning orientation, and quality orientation capabilities in TQM: an example from Taiwanese software industry

Eric T. G. Wang & Hsiao-Lan Wei

Pages: 1161-1177

Published online: 24 Jan 2007

AbstractforThe importance of market orientation, learning orientation, and quality orientation capabilities in TQM: an example from Taiwanese software industry | Full Text | References | PDF (172.8 KB)

727 Views
53 CrossRef citations
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Article

Implementation of TQM and lean Six Sigma tools in local government: a framework and a case study

Sandra Furterer & Ahmad K. Elshennawy

Pages: 1179-1191

Published online: 24 Jan 2007

AbstractforImplementation of TQM and lean Six Sigma tools in local government: a framework and a case study | Full Text | References | PDF (193.3 KB)

4689 Views
133 CrossRef citations
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Article

Factors influencing Turkish textile companies' satisfaction with ISO 9000

Fethi Calisir, Osman Kulak & Ibrahim Dogan

Pages: 1193-1204

Published online: 24 Jan 2007

AbstractforFactors influencing Turkish textile companies' satisfaction with ISO 9000 | Full Text | References | PDF (76.2 KB)

164 Views
11 CrossRef citations
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