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Abstract
The quality problem still exists and total quality management (TQM) and international standards for quality management (International Standardization Organization ISO 9000:1994 and ISO 9001:2000) are not effective enough to resolve this problem. The main reason for the deficiency of TQM and ISO tools is lack of a reliable and objective technical basis. Because of the vagueness of the term ‘quality’, the existing situation is even more complicated. Importantly, the vagueness of the term ‘quality’ is the same as the vagueness of the terms ‘democracy’, ‘freedom’, ‘illness’, etc. Therefore we have been forced to speak about quasi-objective and quasi-formal arguments and activity. This article intends to begin work in this direction.