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Volume 20, Issue 9

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 20, Issue 9 (2009)

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Total Quality Management & Business Excellence, Volume 20, Issue 9 (2009)

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Original Articles

Article

If prevention is better than cure, why do firms do the opposite?

Marcos Singer & Patricio Donoso

Pages: 905-919

Published online: 21 Sep 2009

AbstractforIf prevention is better than cure, why do firms do the opposite? | Full Text | References | PDF (203.1 KB)

163 Views
2 CrossRef citations
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Article

Improved quality tactic

Arkady Budyansky

Pages: 921-930

Published online: 21 Sep 2009

AbstractforImproved quality tactic | Full Text | PDF (88.7 KB)

101 Views
3 CrossRef citations
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Article

Development of an integrated model of a business excellence system

Ching-Chow Yang

Pages: 931-944

Published online: 21 Sep 2009

AbstractforDevelopment of an integrated model of a business excellence system | Full Text | References | PDF (536.7 KB)

496 Views
16 CrossRef citations
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Article

A new paradigm of Six Sigma: Knowledge-based Digital Six Sigma

Sung H. Park, Celestine A. Ntuen & Eui H. Park

Pages: 945-952

Published online: 21 Sep 2009

AbstractforA new paradigm of Six Sigma: Knowledge-based Digital Six Sigma | Full Text | References | PDF (126.6 KB)

336 Views
6 CrossRef citations
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Article

Determinants of online service satisfaction and their impacts on behavioural intentions

Fue Zeng, Zuohao Hu, Rong Chen & Zhilin Yang

Pages: 953-969

Published online: 21 Sep 2009

AbstractforDeterminants of online service satisfaction and their impacts on behavioural intentions | Full Text | References | PDF (207.2 KB)

768 Views
35 CrossRef citations
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Article

A study of the impacts of website quality on customer relationship performance

Chiung-Ju Liang & Hui-Ju Chen

Pages: 971-988

Published online: 21 Sep 2009

AbstractforA study of the impacts of website quality on customer relationship performance | Full Text | References | PDF (156.7 KB)

1778 Views
96 CrossRef citations
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Article

An integrated implementation model of strategic planning, BSC and Hoshin management

Ching-Chow Yang & Tsu-Ming Yeh

Pages: 989-1002

Published online: 21 Sep 2009

AbstractforAn integrated implementation model of strategic planning, BSC and Hoshin management | Full Text | References | PDF (473.6 KB)

828 Views
11 CrossRef citations
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Article

Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Arash Shahin & Mohamed Zairi

Pages: 1003-1028

Published online: 21 Sep 2009

AbstractforKano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines | Full Text | References | PDF (360.6 KB)

1667 Views
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