![Sample our Tourism, Hospitality and Events journals, sign in here to start your FREE access for 14 days]({"type":"image" , "src" : "/sda/5950/TOC-Subject-Sample-2021-Tourism-Hospitality-Events.jpg"})
Abstract
Previous research has suggested that tourism has been slow in responding to knowledge management strategies in its planning, management and development practices and, as a result, there has been limited research in this field pertaining to knowledge management. In this conceptual discussion, knowledge management (hereafter KM) is broadly used as a term to refer to any planned and controlled application of knowledge for achieving goals and missions in tourism planning, management and development. The purpose of this research is twofold. First, the article presents a review of previous research and conceptual frameworks from the sociology of knowledge and KM that are potentially applicable to tourism. Second, it proposes a research agenda to address KM in tourism from five perspectives. The discussion encompasses issues such as tourism knowledge and tourism sectors, the structure and process of KM, and the role of information and communication technology in facilitating knowledge-based strategies. Implications for future inquiries are also discussed from these distinct perspectives.
Acknowledgements
An abridged version of this paper was presented at the 4th International Symposium on Aspects of Tourism (University of Brighton, 23–4 June 2005). This research was supported by the Social Sciences and Humanities Research Council of Canada (SSHRC CGS 767-2004-1292). The author is also grateful to Dr Stephen L. J. Smith for discussions and constructive comments on an earlier draft of the article.
