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Abstract
Objective: Patient-centred communication (PCC) is an essential skill for effective healthcare provision and is accepted as a core competency in medicine and allied health. In audiology, recent studies have shown that audiologists rarely display PCC in adult hearing interactions. This highlights a need to investigate how PCC is taught and learnt in audiology. There is a paucity of studies on PCC in audiology education. The aim of this study is to examine educator perceptions of teaching PCC, including barriers and facilitators, in Australian graduate audiology programmes. Design: Semi-structured interviews were conducted with audiology educators responsible for communication training. Interview transcripts were analysed using qualitative content analysis. Study sample: Nine participants, including programme coordinators and key teaching staff from all six Australian audiology programmes participated in the study. Results: PCC education was found to be influenced by four emerging themes: professional culture and values, contextual factors, knowledge and understanding of PCC and individual factors. Conclusions: These results provide an insight into the competing agendas involved in implementing PCC education in both the university and clinical component of audiology programmes. The findings can play a role in refining and building the evidence-base for teaching and facilitating patient-centred audiological care in future audiologists.
Declaration of interest: The authors report no conflicts of interest. The authors alone are responsible for the content and writing of this article.
The authors acknowledge the financial support of the HEARing CRC, established and supported by the Cooperative Research Centres Program – an initiative of the Australian Government.